Virindok

They sent you the wrong tracking number.

We all get that...But when you order something expecting to get it in 2~3 week, now going on 6 weeks...It gets frustrating and we want to know why. Denim has been very good about answering us in a timely manner so as far as customer service I couldn't be happier with SSA, however this wait has been painfully long. It just sucks that its taken this long and we still have another good week-2 weeks of waiting ahead since they have not been actually shipped out yet. Obviously Ive heard these subs are worth the wait and I do not regret ordering from here. Just really tired of waiting.. If Denim hadn't been keeping in contact - then I would be freaking out. But I agree, 6+ weeks is a long time. In my opinion it should have been removed from the store sooner since you know the capabilities of your build house. In the future when a problem like this occurs - I would recommend giving some numbers and eta's rather than just soon. That's really not what your customers want to hear when it could be 1-3 months. I'm certainly in no position to tell you how to run your business but this is just my opinion from a customer perspective. When you're talking about such long time frames giving some numbers such as the amount of orders being completed per week, the number being sent out per week, and where your order stands in line would completely eliminate threads like these and your customers would not be concerned. Thank you for your input, and I promise I wish we could have everyone's drivers out same day, but we cannot. When the few people that placed their order, who are past due, everything was on time and on schedule as it had been for a while. We have adjusted our ordering availability on the SSA store until everything is back up to speed. But a number of issues out of our control and massive build demand has caused the extended time lines. The problem with giving numbers or dates, is 99% of the time in this industry they don't get met (which is universal but that is just how this industry is). There are so many parts coming from all over the country to build each and every sub woofer, not to mention these SSA subs each are getting machine work done individually. These are not mass produced. So to give an uncertain set date, when we cannot be at the build house building just our drivers to rush them out the door, it would make customers very upset if that date comes and goes. To be honest, I don't want our subs rushed, I want them right. Trust me, we understand the frustration, it is killing me every moment people do not have their sub woofers as I know the end result will be excellent. As for the amount of orders being completed per week, that is constantly fluctuating, not to mention, to keep the doors open our build house has to build for many different brands at once, and we do not have access to that information legally. There are numerous monetary factors that play into the whole equation that severely limits us from making any massive changes to the set up. To help a little with the situation, for few that have been waiting for over 30 days, email me (aaron @ soundsolutionsaudio.com) with your order number and I will apply a $15 SSA Store credit to your account. Thank you for the response! It's understandable that exact dates can not be given and I don't think anybody would expect that. The information that I would hope you do have available, though, is when an order is placed - as well as when it has been completed at each stage (payment processed, sent to build house, completed build, label created, sent out for delivery). Given this information and the total amount of time from date received to when the product is actually shipped out, you could provide a rough estimate (an average - that could be changing continuously) based on this historical data. As for the issue currently at hand with orders that are completed and ready to be shipped you could also attach (with the email status update providing tracking number) information that lets the customer know that this order has not yet been shipped, but IS completed and is waiting for pickup. Clearly though, with the amount of communication that you DO provide, you are not lacking in the customer service department and your customers DO see that (at least the ones inquiring about their orders or frequenting the forums - which is not everyone, I'm sure). I just think that in general a system such as the one I just mentioned would be very nice to have - even if only for yourselves to use and not for the public to view to better provide estimated time frames in your responses and updates. So to clarify - these are just some ideas from my perspective - it's also my opinion that if nobody ever speaks up and provides feedback nothing will ever be able to grow and adapt so I try to do what I can because I know that on the other side of things I would definitely want to know! Thanks again for the continued communication - I look forward to receiving my order. What people are not publicly seeing is the stack of PM's I have everyday on multiple websites, and the emails that are usually three fold of the PM's (not to mention Facebook messages, Youtube questions, Twitter etc.). Usually We really work hard to provide all info we can as fast as we can, in many different avenues. And again, I appreciate the in put, and we are working to increase speed of the driver to the customer, but getting caught up on all current orders is top priority at the moment. We have had a few growing pains over the years since the very first Icon shipped out in 2007, but that is natural for a small organically grown brand (meaning not mega watered down mass market that is all about the profits). I don't think anyone is questioning how busy you are at all. I think it is pretty evident that you have a lot going on. I also think you may have taken me the wrong way - I was not suggesting you speed up the process but rather implement formulas that would do the progress tracking and estimating for you which would be extremely beneficial to both you and your customers in situations such as these. I do some computer programming so I guess that may be coming out a little =D. But anyway, that's all - Keep up the good work! Well here we are at Tuesday and still no tracking numbers. I'm not surprised!!!!!!!!!!!!!!!!! Just got off the horn with the build house for over an hour and the balance of all orders are supposed to go out in the next 48 hours. You the man!

We all get that...But when you order something expecting to get it in 2~3 week, now going on 6 weeks...It gets frustrating and we want to know why. Denim has been very good about answering us in a timely manner so as far as customer service I couldn't be happier with SSA, however this wait has been painfully long. It just sucks that its taken this long and we still have another good week-2 weeks of waiting ahead since they have not been actually shipped out yet. Obviously Ive heard these subs are worth the wait and I do not regret ordering from here. Just really tired of waiting.. If Denim hadn't been keeping in contact - then I would be freaking out. But I agree, 6+ weeks is a long time. In my opinion it should have been removed from the store sooner since you know the capabilities of your build house. In the future when a problem like this occurs - I would recommend giving some numbers and eta's rather than just soon. That's really not what your customers want to hear when it could be 1-3 months. I'm certainly in no position to tell you how to run your business but this is just my opinion from a customer perspective. When you're talking about such long time frames giving some numbers such as the amount of orders being completed per week, the number being sent out per week, and where your order stands in line would completely eliminate threads like these and your customers would not be concerned. Thank you for your input, and I promise I wish we could have everyone's drivers out same day, but we cannot. When the few people that placed their order, who are past due, everything was on time and on schedule as it had been for a while. We have adjusted our ordering availability on the SSA store until everything is back up to speed. But a number of issues out of our control and massive build demand has caused the extended time lines. The problem with giving numbers or dates, is 99% of the time in this industry they don't get met (which is universal but that is just how this industry is). There are so many parts coming from all over the country to build each and every sub woofer, not to mention these SSA subs each are getting machine work done individually. These are not mass produced. So to give an uncertain set date, when we cannot be at the build house building just our drivers to rush them out the door, it would make customers very upset if that date comes and goes. To be honest, I don't want our subs rushed, I want them right. Trust me, we understand the frustration, it is killing me every moment people do not have their sub woofers as I know the end result will be excellent. As for the amount of orders being completed per week, that is constantly fluctuating, not to mention, to keep the doors open our build house has to build for many different brands at once, and we do not have access to that information legally. There are numerous monetary factors that play into the whole equation that severely limits us from making any massive changes to the set up. To help a little with the situation, for few that have been waiting for over 30 days, email me (aaron @ soundsolutionsaudio.com) with your order number and I will apply a $15 SSA Store credit to your account. Thank you for the response! It's understandable that exact dates can not be given and I don't think anybody would expect that. The information that I would hope you do have available, though, is when an order is placed - as well as when it has been completed at each stage (payment processed, sent to build house, completed build, label created, sent out for delivery). Given this information and the total amount of time from date received to when the product is actually shipped out, you could provide a rough estimate (an average - that could be changing continuously) based on this historical data. As for the issue currently at hand with orders that are completed and ready to be shipped you could also attach (with the email status update providing tracking number) information that lets the customer know that this order has not yet been shipped, but IS completed and is waiting for pickup. Clearly though, with the amount of communication that you DO provide, you are not lacking in the customer service department and your customers DO see that (at least the ones inquiring about their orders or frequenting the forums - which is not everyone, I'm sure). I just think that in general a system such as the one I just mentioned would be very nice to have - even if only for yourselves to use and not for the public to view to better provide estimated time frames in your responses and updates. So to clarify - these are just some ideas from my perspective - it's also my opinion that if nobody ever speaks up and provides feedback nothing will ever be able to grow and adapt so I try to do what I can because I know that on the other side of things I would definitely want to know! Thanks again for the continued communication - I look forward to receiving my order.

We all get that...But when you order something expecting to get it in 2~3 week, now going on 6 weeks...It gets frustrating and we want to know why. Denim has been very good about answering us in a timely manner so as far as customer service I couldn't be happier with SSA, however this wait has been painfully long. It just sucks that its taken this long and we still have another good week-2 weeks of waiting ahead since they have not been actually shipped out yet. Obviously Ive heard these subs are worth the wait and I do not regret ordering from here. Just really tired of waiting.. If Denim hadn't been keeping in contact - then I would be freaking out. But I agree, 6+ weeks is a long time. In my opinion it should have been removed from the store sooner since you know the capabilities of your build house. In the future when a problem like this occurs - I would recommend giving some numbers and eta's rather than just soon. That's really not what your customers want to hear when it could be 1-3 months. I'm certainly in no position to tell you how to run your business but this is just my opinion from a customer perspective. When you're talking about such long time frames giving some numbers such as the amount of orders being completed per week, the number being sent out per week, and where your order stands in line would completely eliminate threads like these and your customers would not be concerned.

Who is freaking out? No kidding it takes time to be built. I ordered last month - July 19th and have been waiting. I was sent a tracking number on Aug 25th and like a lot of people it has not updated with any information saying if it actually was sent, if it's just a label, what the actual weight is, where it's at, or anything. Kind of pointless to have a non-tracking - tracking number. Therefore, since I'm not the only person wondering, I figured I'd ask. Your post didn't help anyone. Glad I ordered SSA.

Since a lot of people's tracking info shows our orders as 20 lbs and mine hasn't updated since the 25th - I gotta ask - did they actually get sent out yet? Curious as to why they aren't updating at all. Thanks.

Looks really clean. Good job

Poor electrical couldn't have helped.

This guy I know started to lose his hearing by 30 years old from his system - he just upgrades when it sounds quieter.

I heard this sub in a trunk car and I could not believe how loud/low it got.

Friend has a single Sa-12 in his hatch and it is insanely loud. I think Sa-15 would be a safe bet .

Sure you can, but my problem no matter how you look at it is preout voltage. His could be too.

It could be your preout voltage. That is likely split between all of your rca's and I doubt you'd even see that total unless at max volume on HU. I was actually surprised too when I got my Sax1200D that it wasn't very loud. I figured out though that the voltage coming from my HU preouts was extremely low. Unplugging the 2 sets of RCA's going to my other amp increased the voltage going to the sub amp by a lot. I bought a line driver (it'll be here tomorrow) and I'll be using that to compensate for my head unit's poor preout voltage. If you can afford it - I'd recommend an audiocontrol eqs or something similar, but if not I went with a $50 after shipping pheonix gold tld22 - got good reviews so should work fine for what I need.

I don't see an edit button but ya, I'll throw up a video soon.

The old box was tuned to 44 hz lol