javi404

http://www.avsforum.com/t/1428742/my-fi-q15-14-5hz-llt-build been more than a month since I got my Q15. check thread for the build. currently tuned to 21 or 22Hz for home theatre use. in the end I'm happy I went with FI. have 4K watts available to it.

This on a Sunday night. Thank you. That is all that I asked for. Never got an email, hope product shipped. I emailed sales. lets see what happens. sorry to have to hijack this thread. I finally got an email from Shawn today saying product would arrive and that their email situation is handled now. As promised my Q15 arrived and packaging was fine. If the thing was light enough to be thrown around by someone easily I could see how it could get damaged but the pure weight of the thing ensured that mine arrived as if i picked up up from the warehouse myself. I was very frustrated by the communication issues that no customer should have to experience but I am happy I recieved my order. Now on to build my 14Hz LLT box (for my home theater). - J Pictures of this build please. Just to keep everything in one place, i will be posting everything here. winisd files, pics etc. I just opened up the thread as a placeholder at the moment. My goal is smooth response down to 15Hz (in room) http://www.avsforum.com/t/1428742/my-fi-q15-14-5hz-llt-build

This on a Sunday night. Thank you. That is all that I asked for. Never got an email, hope product shipped. I emailed sales. lets see what happens. sorry to have to hijack this thread. I finally got an email from Shawn today saying product would arrive and that their email situation is handled now. As promised my Q15 arrived and packaging was fine. If the thing was light enough to be thrown around by someone easily I could see how it could get damaged but the pure weight of the thing ensured that mine arrived as if i picked up up from the warehouse myself. I was very frustrated by the communication issues that no customer should have to experience but I am happy I recieved my order. Now on to build my 14Hz LLT box (for my home theater). - J

This on a Sunday night. Thank you. That is all that I asked for. Never got an email, hope product shipped. I emailed sales. lets see what happens. sorry to have to hijack this thread.

This on a Sunday night. Thank you. That is all that I asked for.

We all understand this, but two weeks with ZERO communication is unacceptable no matter the company, nor the amount. They need more hands at Fi, that's all there is to it. Exactly. Thank you TireFryr for being a voice of reason. As a customer I shouldn't have to come to a public forum to find out what the hell is going on with my order.

I just don't understand. I mean i purchased something, its been paid for, and 2 weeks later I don't even have an order status or an order ID. no phone number to call. no email responses. then their email is broken for who knows how long. is it too much to ask to just say, "we got your order, its being processed, expect it in x amount of time"???? takes 2 seconds to send an email. at this point how can I even trust the specs of the equipment I ordered?

Maybe this will help me get my order status? ---------------------------------------------------------------------- PayPal dispute: Item not received PP-001-975-028-873 ---------------------------------------------------------------------- Dear javier jones, You have opened a dispute for the payment you made to Fi Car Audio, LLC on Aug 17, 2012 (Transaction 6VU403993F070405T) indicating that you did not receive the item you purchased. ---------------------------------------------------------------- Transaction details ---------------------------------------------------------------- Seller's Name: Fi Car Audio, LLC Seller's Email: orders@ficaraudio.com Seller's Transaction ID: 6S923444AF518362J Transaction Date: Aug 17, 2012 Transaction Amount: -$390.90 USD Your Transaction ID: 6VU403993F070405T Case Number: PP-001-975-028-873 Buyer's Transaction ID: 6VU403993F070405T Response deadline: Sep 22, 2012 By opening a dispute in the Resolution Center, you will be working directly with the seller to resolve this issue. We will email you when the seller posts a response. Most of the time, disputes can be resolved quickly and amicably in the Resolution Center. You'll be able to review the dispute details, communicate with the seller, or ask PayPal to decide the outcome of the case by filing a claim. ---------------------------------------------------------------- Next steps ---------------------------------------------------------------- - Log in to your PayPal account. - Click the "Resolution Center" tab. - Review the dispute details. - Post new messages to the seller. ---------------------------------------------------------------- Timeframe ---------------------------------------------------------------- You can escalate this dispute to a PayPal claim until Sep 22, 2012. On that date, we will automatically close the dispute. We encourage you to respond to the seller as soon as possible. A closed dispute cannot be reopened or escalated to a PayPal claim. To learn more about PayPal's dispute resolution process, log in to your account and click the "Tutorials" link on the "Resolution Center" tab. Sincerely, PayPal

Considering there is no working email for 2 days and no phone number to call I'm starting to have my own doubts about my recent order of which I don't even have an order ID.

I originally just wanted to know status of my order, I payed with Paypal on the old store from this email javier@advancedmachines.us on Aug 17th. I haven't even received an email with an order number. Just my Paypal confirmation of payment. Emails are still bouncing and to be honest, if it gets me the order status, I'd be happy to get your email working for you since who ever is doing this work now obviously needs a hand. (2 days now no email) I can probably get you up and running in an hour. please contact me javier@am59.net If I don't hear back today I'm going to have to retract my payment. Its a shame I had to sign up to a forum to communicate with a company publicly. No phone number to call and no working email. I don't have the warm fuzzy feeling I had when I ordered my sub for my HT build project.