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diablo_331

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Posts posted by diablo_331

  4. Posted · Edited by diablo

    Herein lies the problem, it doesnt matter that we still ship HUNDREDS of orders every month, on time, it doesn't matter that we still build hands down the best alternators in the business, the publics perception is exactly as what you just said. Im sorry if you feel like you need to shop elsewhere for an alternator, but you'll be missing out.. Which is why I just offered him a refund, better for both parties to move on...
    But you can't even get this handled so why would I trust any amount of my money with you? How's this, I need a large alt for my van, send me one, I will verify it works properly has proper output and it durable. Then I will send you the money, would you do that?

    Why shouldn't you? We have thousands of happy customers, why shouldn't you be one of them? Not trying to be crass, but there has never, ever been any question about what our alternators are capable.. If you want the best, we have it.. If you want something big, we have that too.. Durable, last time I checked our return rate was hovering around .05% (5/1000) which is unheard of for even stock alternators. If you want an alternator, call us, order it and ask that we don't charge until we ship. Pretty simple..

    Herein lies the problem, it doesnt matter that we still ship HUNDREDS of orders every month, on time, it doesn't matter that we still build hands down the best alternators in the business, the publics perception is exactly as what you just said. Im sorry if you feel like you need to shop elsewhere for an alternator, but you'll be missing out.. Which is why I just offered him a refund, better for both parties to move on...
    But you can't even get this handled so why would I trust any amount of my money with you?
    It sounds to me like this was an intricate one-off piece that DC Power wanted to ensure would be perfect for the customer the first time it was installed by the customer, so it would make sense that it takes some time and reworking to get it perfect. It's a shame to see the consistent fail in DC's suppliers and outside shops and, while that is out of their control, I think damage control could have been done sooner by apologizing for their inability to fill the order due to these shortcomings in their third-party affiliates. The fact that DC kept the customer believing the order would be filled in a timely manner is really what made a bad situation a horrible one.

    Pretty much you hit that on the head.. Yes, we took our time on this because something this specialized cant be the only thing you work on, so it has to be worked on at certain times.. All in all, between waiting on outside parties, there was probably 2 months time lost in here once we started working in earnest on it.. Other than parts that disappeared and the 16v issue, this was probably the single best engineered bracket I ever did. And when I get it back, I'm going to frame the MF'r and put it on my wall in my office! In a nutshell, trying to do something no sane human would try to do in the first place usually ends up being problematic, and this one ended very disasterously for us, lesson learned, trust me..

    Herein lies the problem, it doesnt matter that we still ship HUNDREDS of orders every month, on time, it doesn't matter that we still build hands down the best alternators in the business, the publics perception is exactly as what you just said. Im sorry if you feel like you need to shop elsewhere for an alternator, but you'll be missing out.. Which is why I just offered him a refund, better for both parties to move on...
    But you can't even get this handled so why would I trust any amount of my money with you?
    It sounds to me like this was an intricate one-off piece that DC Power wanted to ensure would be perfect for the customer the first time it was installed by the customer, so it would make sense that it takes some time and reworking to get it perfect. It's a shame to see the consistent fail in DC's suppliers and outside shops and, while that is out of their control, I think damage control could have been done sooner by apologizing for their inability to fill the order due to these shortcomings in their third-party affiliates. The fact that DC kept the customer believing the order would be filled in a timely manner is really what made a bad situation a horrible one.
    Agreed

    Again, hit on the head...

    Personally, I always judge a company on how they react when something goes wrong. The way DC Power handled this insured that they will never see my business. :angry2:
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  11. Posted

    Very nice Drew. Should be loud as hell whenever you figure it out. Not to get off topic but can I ask what the purpose of your build is? SPL only with a high tune or a lower tune that you can meter/demo? What kind of power are we talking about here? Good luck bro! I'll be tuned in.

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  20. Posted

    I like the idea because I've been snuck up on by an emergency vehicle before. It happened on the interstate which is where I normally feed the majority of my bass addiction. But in my case I don't think I could have felt those coffee can vibrators anyways. :morepower1:

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