tee83

Yeah it is unfortunate because the finished enclosures that I have seen online looked absolutely amazing. I don't doubt the product at all, but the way they operate their business leaves a lot to be desired. Unfortunately if they keep this up, they will fade into obscurity real quick. I notice that there is really no info online about them other than a few posts here and there from several years ago... probably a reason for that. Thankfully I've found a great shop within an hour drive of me who will be building me a custom enclosure along with some other stuff for a very reasonable price.

I echo sharky1269's comments above.... I sent FatBoxUSA an email on November 1st, two weeks went by without a reply. On November 14th, I sent another email asking if anyone checks email at this company.. Finally, I got a response. I should have taken that as a huge red flag and walked, but I decided to place an order based on the recommendations I had read and sent them my payment via PayPal. I knew the box would take a little while to build, so I went about my regular daily business. About two weeks later I receive an email stating that my enclosure has been built and will be curing in the hot room for the next 24 hours, after which it will be pulled out for carpeting and shipping. This is where the fun begins......... For two weeks AFTER receiving the email from FatBox saying my enclosure is done, I keep getting the runaround and being told "Your enclosure is shipping tomorrow, I will send you the tracking details later today"..... then nothing but crickets. Emails are not returned. Phone calls are handed off and callbacks are promised, no one follows through. They do not proactively follow up with customers to let them know there are delays, or even what the REAL issue is. (How can there be a delay if the damn thing is built already? More lies). I even spoke directly with Steve and he just blew me off as well... Absolutely atrocious customer service. If you're going to tell your customer that their item is ready and is about to ship, you had better be damn sure you follow through with it or have a clear explanation as to what the delay is. You don't IGNORE a PAYING customer... that makes you look like a scammer. I finally had to file a dispute through PayPal to get my money back because they wouldn't even reply to the emails I sent.... Absolutely disgusting. So in short, FatboxUSA: - Does not communicate with customers - Acts as if customer service is a burden (god forbid you should have to answer the phone or an email!) - Lies and excuses for everything - Cannot deliver on their promises There are tons of other box builders on line... go purchase something from a company that actually cares about their customers. If there were actual Google or Yelp reviews for FatBox, I wouldn't even give them one star.