donauaj

See, this is my point EXACTLY. I don't want to strain your marriage. I didn't want to ask all those e-mail questions in the first place. I just wanted to know the status of my subwoofer. I love my bass. I had bass in my car when I started driving at 16. I've had 8 different subwoofer set-ups, this being my 9th. Going without bass in your car really sucks. That's the beauty of a system like UPS, where once you have a tracking number, then you can see the status of your package at any point of the line. Now, what if you had a system where people could see how their sub is coming along in the build or re-build process? I just think this is a good example for your business to be better, like a website update or something like that. If you didn't have to answer as many e-mails due to these questions, that would leave you more time. With all problems lie room for improvement. My 2 cents. The strain of the marriage is my choice because I choose to provide the fastest email response I can to our customers. Here it is 11:40pm on a Sunday night, and I have to be at my office at 7am tomorrow morning that is 90 minutes away, and I am up answering questions or concerns. 95% of the time, there is no need to check more then once on the status of the drivers as we receive tracking quite quickly and we can track it in shipping. Also, on the rare occasion that there is a recone, they usually are out pretty fast and we send out the tracking. As I stated above, the build house either has not had a chance to update tracking info, or our UPS account has not updated yet. There have been times when it is 2 days or more out of sync. If tracking is two days out of sync, then what good is it in the first place? If you're up at 11:40 on a sunday responding to e-mails and it's YOUR CHOICE to respond quickly, then why are you whining about it. That's saying that you're eating a sandwich and it was your choice to do so, yet you're complaining about it. The funny thing is, you haven't even read through the lines on my posting. You've gone off on a tangent when I wanted to be assured about where my driver is at.

Excuse me, but look at the title. Obviously, what I'm speaking about does apply, which is customer service. All you're doing is whining about my post, which has nothing to do with 'Feedback on Customer Service.'

See, this is my point EXACTLY. I don't want to strain your marriage. I didn't want to ask all those e-mail questions in the first place. I just wanted to know the status of my subwoofer. I love my bass. I had bass in my car when I started driving at 16. I've had 8 different subwoofer set-ups, this being my 9th. Going without bass in your car really sucks. That's the beauty of a system like UPS, where once you have a tracking number, then you can see the status of your package at any point of the line. Now, what if you had a system where people could see how their sub is coming along in the build or re-build process? I just think this is a good example for your business to be better, like a website update or something like that. If you didn't have to answer as many e-mails due to these questions, that would leave you more time. With all problems lie room for improvement. My 2 cents.

This sounds like a classic example of someone who feels their needs/wants are clearly the revolving point of the earth. Wait, that's a little harsh, but still, when you're dealing with a company this size. Big enough to be able to build and sell QUALITY products all over the world, but not so big as they have hundreds of employee's at their disposal and able to take someone off of one project to dedicate to another. You my friend, have to wait in line like everyone else, don't like the clearly spelled out time it takes to build/rebuild drivers and take care of business then go to the nearest big box store and buy a Kicker. Otherwise, shut up, hang on and wait your turn. Your order is NO more important nor any less important than anyone else's. You even said they told you it would be a few weeks, from what I read about your whining they did EXACTLY what they said they would. I believe this was handled as well as it could possibly have been. I think you guys do a great job taking care of your customers and I know for a fact I couldn't handle people acting like that and keep my cool for very long. No, I only wanted my sub worked on in the order in which it was received. That's what I said to begin with. I never said my sub was more important than other people's orders. That's not what I'm implying here. The fact that I said from the original e-mail I received that, 'They are caught up on reconed driverS,' and not that they have just finished my individualized driver says that they bunched my order together with others until they received enough to work on. Also, how does this representative of the company actually know FOR SURE that my driver was handled in the order in which it was received. He doesn't because he's on the other side of the country. Also, it doesn't matter what size the company is, if it's tiny or large. Business should still flow the same way. That is why they should hire more people to keep up with the demand. Supply/Demand, business logistics. It's called improvements. If you could get something you ordered a few days sooner, wouldn't you like that? Also, if you could check up on the status of your order, wouldn't you like that, too?

This is integrity and humility at it's finest "I apologize." If I could only teach the concept to more people the world would be a better place. Dude nothing is worth a pissed off wife! Plenty of bad things can happen: burnt dinner, starched underwear, spending spree and on and on. Dude, that's why you learn how to cook, learn how to do laundry YOURSELF, and not rely on others to do it for you. That way, you get it done to your specifications. The fact that the driver may or may not have been sent out at this point is just knowledge and poor business practice. If the tracking number had been relayed to me, then all parties would be assured and know for sure, and not rely on someone's word. This is how business works. If you're out on the east coast, and the build shop is in las vegas, then you have to rely on someone's word. If you were there, in person, at the buildhouse, then you would have up to the minute information. Then, you would see that indeed, this re-cone is taking too long and you should get your own build factory. The fact that this is a down economy, yet you have back orders says that you should hire extra people to take care of the influx of work, not delay people's orders further. Someone shouldn't have to hear 'Should be shipped out,' or 'They are caught up on reconed driverS.' To me, that says my sub was not taken in the order in which it was received and bunched together with other orders. Not good service. Yes, I did receive numerous e-mails citing information, but the fact that I had to ask several times for the status of my driver and then received unsure, sketchy information is why I'm posting this situation on this forum. I believe you could really benefit from this situation right here. The reason why we're in an economy like this right now is because people need to step their business up and find ways to do better business. It would've been nice to have had a return authorization number in which I could go on to your website and check the status, such as when you received it, when it was started on, when it was finished, and when it shipped. I mean, do you like annoying e-mails from customers? I wouldn't. This way, all this aggravation could've been avoided in the first place. I think it's only right for someone who pays this kind of money not only for the subwoofer in the first place, but it needs to be re-coned.

I disagree with what's been said about the customer service. I damaged my sub's surround while trying to install it. Yeah, my fault, I know. Sent it off February 26th by UPS. Got there Mar 4th. Was told it would take a few weeks. My sub was not actually started on until Mar 16. It seems my order wasn't important enough to start on for more than a week and a half. Then I e-mailed to ask when my sub would be shipped out and I got a reply of, 'They are caught up on re-coned driverS.' I guess they had to wait to get a bunch of re-cones in before they could start on mine. That's what I call individualized service. Then, I asked when my sub would be shipped out again. I got a reply back, 'Should go out in the next two days...that is what the build house said would happen.' So now there's a he said, she said line of communication between the build-shop and the customer service portion, which leaves me feeling very solid about the business as a whole. Wouldn't a tracking number, e-mailed to me, be helpful so then I could actually be assured that my driver went out. Basically, here it is a month later and I don't have my subwoofer back, yet I paid half of the original cost of the driver to have it re-coned and shipped back to me. Plus, it seems that the actual process of re-coning a driver shouldn't take more than a day or two if someone focused on that PARTICULAR order, and not a large group of orders. It should be first come, first served. Plus, I called into the customer service line, only to get no customer service at all, only a message machine. Finally, I love the fact that sound solutions audio is based in maryland, yet the buildhouse is in las vegas. No wonder there's not 100% conviction in knowing when my subwoofer will go out. If I wouldn't have e-mailed and prodded for answers to my questions during this whole process, then I would've had no idea where my sub was even at by now. Actually, I still have no idea where my sub is at now because it could still be at the build house or it could be with UPS. Who knows??

That's right, I started this post. Many times, people like myself, seeking audio advice and knowledge, have come to these forums. We have been met with kind, gracious people who enjoy helping others in their pursuit of whatever ideal audio system they desire. Yet, many times, we have been met with one member in particular, M5, who takes it upon himself to make things difficult. True, we may have asked what seemed as insignificant or stuipid questions to him, but didn't know better at the time. He has belittled too many posters on here for what seems to be his own enjoyment. Now I will admit, he does posess a lot of knowledge, yet he cares to share it in a non-helpful manner. People come here to seek answers and help, not put downs and beat around the bush rhetoric. It seems like this guy gets up on the wrong side of the bed everyday. So who else here can't stand this guy??

Sorry. It seems to get a lot of traffic, so I thought it would be an appropriate place. The subs are Dual 2 ohm. Also, I can buy subs without any posts, yet I need 25 to sell them. Kind of backwards.

No selling outside the classified section.

Well, there's this song by young buck called 'The Strip.' It has a really low bass note in that, which my subs do hit, but very diminished like, probably around the roll-off of the sub's capability. I'm really trying to stick with a sealed enclosure. I'm thinking I'll buy a new sealed enclosure for my next sub &, if that doesn't have enough output, then I'll try a ported enclosure & tinker with that.

May I ask what other subs you have dealt with?? Was referred to this forum cause I'm looking to upgrading my fi Q's and one guy recommended the XCON and this thread.

No, the 15's were in a box they were designed to be in. Hope I'm not complicating that point.

They're in equal size boxes, I was just adding up the individual space of both of them. Those XCON's look rather interesting, though, I must say...

What kind of enclosure were the 15's in & size? Anything you don't like about your current setup besides the output right now? How low really matters to you? And most importantly, how big of a box can you fit/willing to use? The Q 15's were fitted to specs on the fi site. Forget what it was, but I always do middle of the specs off the site. The SQ of my subs is right where I want it to be right now, but I want more SPL & increase the chest pounding factor. I guess take the two individual enclosures I had for the Q 15's, add them together, & that's the size of the box, max, I would be willing to work with, probably 4.5 cu ft. I like the lows to the point that I hate the 25Hz subsonic filter on my kicker amp. I know most lows don't go that low, but they are still part of some overall bass tones