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oakteg21

received the wrong battery

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I placed an order for an xs power 5100r and I just received a 5100. What can be done about this issue?

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I'm sure that either Aaron or Mark will see this tomorrow, and get it straightened out.

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I hope so

Shouldn't have no worries.

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good thing you checked. I know people who haven't lol then pop goes the pcm

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First off, this is the XS Power section, did you order it from the SSA store? If so, what is your order number?

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First off, this is the XS Power section, did you order it from the SSA store? If so, what is your order number?

Yes I ordered from SSA my PO #: 5297

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First off, this is the XS Power section, did you order it from the SSA store? If so, what is your order number?

Yes I ordered from SSA my PO #: 5297

Ok, contacting XS Power right now.

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First off, this is the XS Power section, did you order it from the SSA store? If so, what is your order number?

Yes I ordered from SSA my PO #: 5297

Ok, contacting XS Power right now.

Thank you

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Just need to put the battery carefully back in it's shipping box for pick up. smile.png

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great service

who can ask for better than that smile.png

And that is why I'm sticking to the best SSA :) THANK YOU ....so the way it will work is that when I get my battery delivered the person making the delivery will also pick up the one being returned? Or will I get a shipping tag for me to put on the package and drop it off at UPS or fedex?

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They will probably send you a ups label to slap on the box. You can schedule a pickup or drop it off at a ups store.

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First off, this is the XS Power section, did you order it from the SSA store? If so, what is your order number?

Yes I ordered from SSA my PO #: 5297

Ok, contacting XS Power right now.

Thank you

Ok, XS Power is issuing a call tag to have the D5100 shipped back to them, and they will be shipping out a D5100R today. :)/>/>

Will I be getting a tracking number?

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First off, this is the XS Power section, did you order it from the SSA store? If so, what is your order number?

Yes I ordered from SSA my PO #: 5297

Ok, contacting XS Power right now.

Thank you

Ok, XS Power is issuing a call tag to have the D5100 shipped back to them, and they will be shipping out a D5100R today. smile.png/>/>

Will I be getting a tracking number?

Yes sir, FedEx: 714934215022051

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Thank you Aaron! By the way UPS picked up the battery from me this morning

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Thank you Aaron! By the way UPS picked up the battery from me this morning

Awesome news. I love working with XS Power, not just because of the quality of their products, but they are one of the very best to deal with. Thank you for being patient, and sorry for the non-R model mix up. :)

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No problem thank you for your help and don't worry about it aslong as it gets fixed that's all that matters we are all humans and bound to make a mistake somewhere some how. So its all good thanks for the awesome customer service :)

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