order issues

[FN Basshead 0]

i ordered a btl about a month ago and its status has been awaiting fullfillment this whole thime. I have not got any emails or updates on my sub and in my account it says i have no completed orders with fi audio but the mony has been taken out of my bank account. has anyone had a problem simmilar to this? also i cannot get any return e mails or messages on my order. any help would be apreciated. thank you.

[loudmp5 1]

Have you tried calling them?

[FN Basshead 0]

they do not post a phone number on thier website. I have sent them a couple of e mails and messages on my fi audio account but have had no luck.

[loudmp5 1]

Go to there forum and make a thread i am sure they will contact you then

[Duran 387]

This is the Fi forum. your order status will not change until it is built and ready for shipment. It is in process.

[FN Basshead 0]

thank you very much fi forum thats all i have been trying to find out

[swift 501]

Unfortunately it's very common to get very little response from them. You will receive your sub, just don't expect some great customer service experience.

[jonbearsmt 919]

Go to there forum and make a thread i am sure they will contact you then

Have you tried calling them?

who is this guy

[FN Basshead 0]

yeah i have noticed i was planning on buying more but im not so sure now. its taken a month for one sub i dont really dont really want to wait that long to get a sub. especially when i can drive a hour and get hdc4's for like 400$

[dolarbilz 11]

I rather wait for a fi sub.knowing what im getting.

[chozen317 0]

I placed my order on black friday Nov 23rd My sub arrived today 12-18 Keep in mind build time qoutes at the time you placed the order. Mine was 10-15 business days. And that they where closed for the thanksgiving holidays. It should be real close to coming. What was your order date and order number?

[FN Basshead 0]

i actually ordered my sub on the 23rd also my number is 608

[DreDay256 5]

Go to there forum and make a thread i am sure they will contact you then

Have you tried calling them?

who is this guy

lmao

[DreDay256 5]

thank you very much fi forum thats all i have been trying to find out

Fi has a great product but customer service needs an overhaul. Problem is they dont have a fulltime cs person, which helps keep cost down. Everyone there works either building, machining, packing or all the above. Shawn is the closest to a cs person but he runs 3 businesses. So he's not on much unless theres something that someone brings to his attention thats outta hand. In your case, its just being built. No worries.

[FN Basshead 0]

ok thanks bro

[chozen317 0]

i actually ordered my sub on the 23rd also my number is 608

I was #596 you gotta be real close.

[Cadillac03 0]

I too have placed an order for a 15"btl n2 on the 24th. And my status has been awaiting fulfilment for the longest! I've emailed inquiring on status with no response. Getting a little discouraged. Customer service is definitely not part of the fi package. Wonder if I should go ahead and order the recone kit now to insure I've got it months down the road? Wonder if Ascendant Audio leaves their customers in the dark also?