my order..please help..

[mrsphat1jimenez 0]

i dont like to bug but i ordered my subs two weeks ago..i missed competition and someone asked me where i was getting them from and they told me it was a bad site and now im scared.i dont like to badmouth noone but i spent like 800 and im on a fixed budget so that was a good chunk of savings.thanks..

[Randal Johnson 544]

just shoot this guy a PM and he will get you taken care of.

http://www.soundsolutionsaudio.com/forum/user/3-aaron-clinton/

[mrsphat1jimenez 0]

i did so already several times and im worried...ive tried calling and no answer..somebody help

[Lee Carter 150]

What subs? 

 

Most build times listed in their ads.  Then you have to remember that those are business days.  SSA isn't a big box store with a wharehouse the size of Rhode Island full of inventory.

[mrsphat1jimenez 0]

sundown x-15's

[Lee Carter 150]

"Availability:

Estimated build time of 14+ business days"

 

So I'd say 3-4 weeks to your door.  Aaron and Mark are busy men I am sure-  but they'll get to you.  I've had good experience buying from SSA-  just made an order today myself.

[Sencheezy 689]

sundown x-15's

 

I'm sure aaron will chime in soon.

[S.DeYoung 967]

SSA is the best online site you can buy from, they are the original Sundown Audio dealer and have the best customer service around. The Sundown X series page says 14 plus business days build time. 14 business days is almost three weeks normal time and add the plus in there that means it could be even longer. Don't worry SSA and Sundown will take care of you.

[Aaron Clinton 2,372]

I just replied to your PM.  Much of what I respond to in our emails was answered in the above posts. I would love to speak to who ever thought we were a bad site to order from, if you want to forward them my way, I would love to talk to them. 

 

There is nothing to sweat, as soon as the X-series are complete, we will update your order status ASAP.  Tons of phone calls rain in all day long and we cannot catch them all.  That is why we say on the voice mail, email us if we are unable to pick up the first time you call as I always answer the mountain of emails that are flowing in constantly.

 

We are the original and a top Sundown audio dealer for a very good reason.

Edited April 1, 2014 by Aaron Clinton

[mrsphat1jimenez 0]

thank you..im sorry for the emails but i take pride in my system and i do it on my own.ibappreciate the feedback and looking forward to my subs

[EPerez 236]

Whoever told you it was a bad is a liar or they have extremely high expectations that no one can fulfill.

SSA has the best customer service.

[mrsphat1jimenez 0]

i know i got fast replys at first i dont like to baD mouth noone cus i know summer is here and people are busy..but im a mom of 2 and everythng i have i take alot of pride and work into it.thanks everybosy for the feedback and i will surely not be taking any advice from that person.thanks!

[S.DeYoung 967]

Does this person work for another company ?

[ohio45113 24]

Does this person work for another company ?

was probably a local shop or something. just trying to take advantage of someone like always..

but OP dont freak out. you will be taken care of

[jonbearsmt 919]

i would love to know who told you SSA is a bad site, 

 as i know alot of people in san antonio .. and im about the only way they would even know SSA personally

[jonbearsmt 919]

meaning that,  i have been out localy showing the might of SSA products.

[THX_Elite 26]

nothing to worry about friend, you will get better subs than your town or even state sells!

[Kenny Alex Alex 23]

I too placed my order weeks ago for my soundquebd hsd3 12's when i. ordered them they were in stock next day i check on my order and says backordered till March 31 then it says now April 28th and I've been trying since last Thursday. And they aren't responding to me or nothing I've asked them for them to call me cuz i dnt know where to find their number but seriously i need to know what's goin on here with my order and when steps are gunna be taken to make me a loyal customer feel happy and want to come back here when i order my wifes setup for her birthday

[THX_Elite 26]

I too placed my order weeks ago for my soundquebd hsd3 12's when i. ordered them they were in stock next day i check on my order and says backordered till March 31 then it says now April 28th and I've been trying since last Thursday. And they aren't responding to me or nothing I've asked them for them to call me cuz i dnt know where to find their number but seriously i need to know what's goin on here with my order and when steps are gunna be taken to make me a loyal customer feel happy and want to come back here when i order my wifes setup for her birthday

Just be patient you guys...These companies are literally SLAMMED with business during tax season, so much so, that they have very little time to answer emails as quick as they would like too, and they usually do when things are a A LOT less hectic.  You All will receive your orders and you ALL will be dang happy you made the purchase BELIEVE ME!!  These companies are working VERY HARD for ALL of their customers to build your product first and answer your questions when there is time.

 

The wait is a very hard one.  I personally know this.  And personally just went through it.  And I am happy as a fly trap hung in the cow barn!!!

[Kenny Alex Alex 23]

K.....but i still would like to know what the heck happened with my order it's just the no response that's getting to me

[jonbearsmt 919]

K.....but i still would like to know what the heck happened with my order it's just the no response that's getting to me

mark or Aaron will help you soon.

[Kenny Alex Alex 23]

K thanks jon hope they do

[ohio45113 24]

i just message them on here when i have a question and so far they have gotten back with me within a few hours.

[Kenny Alex Alex 23]

I've been waiting days to hear back

[Aaron Clinton 2,372]

The massive outpour of postive feedback is awesome to see.  Kenny, I am looking into your order right now.