Johnbuhdon

Like I said I filled a claim with ups over a week ago but I doubt they will do it cause I can't do an inspection of the package cause the amps at crescendo repair center. Ups said they were trying to get in contact with you the shipper but I haven't heard anything else.. here's ups website about the claim.. Tampa, FL, United States 07/24/2014 11:47 A.M. Damage to package contents was reported. We will notify the sender. / We're investigating the damage claim. Tampa, FL, United States 07/23/2014 10:41 A.M. Your package was damaged in transit. We will notify the sender with details. / Merchandise left with receiver. UPS will notify the sender with details of the damage. Tampa, FL, United States 07/21/2014 4:55 P.M. We've scheduled an inspection of the damaged contents and packaging. We'll provide the sender with the results.

I'm going to blame everyone. I been waiting for two months.. if anyone has any suggestions on what I can do NOW to get my amp back I'm listening..

Lol I guess

Yeah well I never had to do this much work for something I paid for and so now I know. Ssa should have sent the amp in a box to protect the amp also. I worked in a mailroom before. FedEx packages had less damage usually..

The amp didn't come dead. It came wet. I let it dry for a few days and I played it for maybe 4 days less than 2 hrs play time then it stopped working. I got a heart beat sound coming from my sub with the volume on zero. I emailed ssa and crescendo the same email about the issue. Crescendo called back within a couple hours saying sorry for the inconvenience and please send in the amp to their repair center in new port Richey with the rma# in the email they sent me also. Ssa never replied to emails.. I finally got a hold of them by phone/txt and they said crescendo should warranty it out of their hands... Wasn't till last week they told me to do a ups claim.

They asked about a package inspection. I said no cause I already sent the amp to crescendo for repair last month. Crescendo said it can't be repaired and ssa should replace the amp.

Aug 5th still no amp...

I hope it works out but I'm irritated. I bet you would be angry if you were in my shoes.

Ups cannot inspect just the outside box but we will see

Maybe it wasn't raining when it was delivered Idk. All I know is I've gotten multiple answers from both parties and if I was told to file a claim when I first emailed and called I would be able to show ups inspectors the contents. Now the amp and inside contents of the box was sent to crescendo repair center. Most likely ups will not pay the claim and I'll be stuck with no amp.. do you realize two months waiting for a amp is too much? I shouldn't have to call, email, and file claims to get my equipment. Someone should have been stepped up on this. The customer shouldn't have to go threw this.

So if I call crescendo they say ssa store should replace the amp and if I call they don't answer or they say it's out of their hands...

Ssa store shouldn't send a amplifier with a flemesy box. No protection for the amp.

I ordered a crescendo s1500.1. Crescendo told me to send it in for repair and to get in contact with ssa store for warranty. Ssa store has dodged me and told me it's out of their hands via text.. now after over a month they told me to report a claim with ups so they can get paid again for the amp. I don't have the stuff inside the box cause I sent it to crescendo. Ups can't inspect the box for claim.

I'm so tired of ssa store.. I ordered my amp June 4th. The amp came with no extra box and the amp was left in the rain by ups. I have been fighting with these ssa a s s holes for almost two months about getting a new amp. They don't answer emails or phone calls. All they care about is sales. Now I'm sitting with subs that will never get played cause I don't have another 300 dollars to waste on another amp. Do not buy from ssa store!!!!!!! Do not buy from ssa store!!!!!!!Do not buy from ssa store!!!!!!!