now i would have to respectfully disagree there. This is a DC engineering official online board, right? (I'm honestly not sure) And this is a DC engineering customer service "issue". Granted i think the OP is going the total wrong way about this, but I completely understand his frustration. Whether its DC, the OP, or simply communication errors to blame, i can easily see how the OP would be frustrated. I'm glad threads like this exist. To me, they show one of two things. 1) Negative customer service for a company that is usuallly boasted by the members 2) Positive customer service for the company dealing with people who come into a situation with this attitude to have it being the consumers fault and not the company. Just my opinon