The ONLY reason this isn't done is because we are waiting on other people. Waiting on our CNC machines because 2 of our machine shops went out of business, waiting to get the vehicle back that we're using so we can finish the bracket, and that's it. Plain and simple.. This has ABSOLUTELY nothing WHATSOEVER to do with us and our customer service, NOTHING! We've done everything we possibly can to get this done in a timely manner and Randy damn well knows it. I've spoken to him almost on a weekly basis giving him updates and he knows everything that's going on so if anyone has any ideas that we're not trying to resolve this, I assure you that's not the case. If any of you had any idea how hard prototyping is, and then dealing with losing a vehicle mid-stream and having a machine shop going out of business while your doing it, you would understand! If any of you think that we're just blowing a customer off and not getting it done because we dont want to your wrong. I dare say that any of our previous customers know how fanatical we are about maintaining the highest level of customer service and know there's just about no length that we wont go to to make sure our customers are 1000% happy. We still ship 98% of our orders within 48 hours, and the rest within 7 days max as a general rule. If that's not good enough, then as the owner of the company I dont know what else I can do. Sometimes despite our best efforts to avoid it, shitty things just happen, and this is one of those times. But, on the upside... Reasons like this is why we spent $250k on our own CNC machines, moved into a new 5k sq foot building, dropped another $50k on a new test bench, and now have 3D laser scanning, rapid prototyping, and an engineer with an MBA in mechanical engineering from MIT on staff. Do any of you really, honestly think that we did all of that, and spent that kind of money because we dont give a shit about our customers and when their things get done? No, we did it because we build the best high output alternators on the planet, and we're NEVER satisfied with what we have and we're ALWAYS trying to be better and we wont ever stop! We also realized that we cant rely on other people and businesses to have the same desire and relentless pursuit of perfection that we do, so we are bringing all of that capability in house so WE are in control of it. I promise you, as sure as I'm living and breathing that pisses me off MORE than it does the OP that this isn't done, and anyone who personally knows me knows that. Anyone who thinks otherwise, you have my apologies but you know absolutely nothing about me, about our company, and what we really stand for because what happened here, just doesn't happen here unless it's totally out of our control and it's something we take extremely personal..