Perhaps not, but you ARE a representative of the company and all we've heard from all of you is one excuse after another, and that's all they are no matter what you say or do. Next time, just say, I don't have access to the check book. Don't post anything about any of your other problems. People don't want to hear it. The simple answer is, you guys could not provide this customer what he ordered. Let's get the man his money back so we can close this thread and everyone can go on their merry ways.