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That is a local guy here, but we do not use him. Not saying he can not do the job, but we just do not allow him to work on our product or our clients product. well I didn't post it for you to use. I listed it for the gentleman looking for someone to fix his amp. That is all.

Yea it is a matter of honesty. Just a run down of a previous issue. My 4runner was in for a heater control issue, they fixed it great, BUT when they were backing it off the lift they cut one of the rear tires. They did replace it with a brand new tire, great. Problem was when I called them ofter I saw the new tire to ask them, I was told what happened and they replaced it and they figured I would have never noticed and that is why it was not on the sheet I received. That is one of those grey areas. I know what you mean about honesty, but sometimes it can bite us in the ass. I'll give you a real world example. As the shop foreman I recieve an hourly rate and a bonus schedule based on cars out and customer satisfaction surveys. I am bonused on these surveys at 93%, 97% and 100% positive, and the difference in bonuses is pretty significant. My service writer and manager are also bonused similarly. Survey calls are random and varied... from 20 to 50 calls a month, so each call is HUGE. One month we were running smooth with 100% CSS and we did a simple oil change on a car. 3 days later the lady came back and said her car sounded like a race car. So we pulled it in and it was loud as hell. Apparently the tech left the oil cap loose and it came off. It was loud, and had sprayed ~1/2 quart of oil around under the hood. We cleaned it up, put on a new oil cap, bought the lady some Bajangles breakfast, washed her car, and decided to be honest with her rather than bullshit her. Guess who dinged us on a survey? Guess who cost me $500 in bonus? We could have hidden the whole deal and said she had run over a plastic bag or something, but we chose to be honest. So I hate to say this, but when we deal with customers we tend wo weigh how we are going to deal with them. Generally if it is a drivability customer I will interview them, so the service writer and myself both get an idea of the type of person we are dealing with. First time customers will meet the service manager and service writer, and they will get an idea of who we are dealing with. But we develop an individual plan of how we deal with each customer based on our interactions. Some people will never be happy no matter how honest you are with them. Those are the people you leave in the dark as much as possible

That's sick. If your reading this Duran, awesome work.

Truck build #75 coming soon. Stay tuned.

Pretty nice of him to compare an ssa driver to a bentley.

PM'd to help haha.