Leaderboard

Not much I can do to help with your order directly but I might be able to offer some piece of mind. First of all, I know that the crew who runs everything is out representing the company at the CES show in Las Vegas, which is no small task. I’m sure they’re trying to continue to take care of folks as they always do but I can guarantee it’s got them further behind than is ever normal. Second, what did you order? Some items are drop shipped from their respective manufacturers/suppliers and the delay can occasionally happen on that end. Right now every manufacturer has people wrapped up at CES so it’s very likely everyone will be short staffed or out of the office and behind schedule. Also keep in mind that SSA is a small business with only a few great people running everything from behind the scenes. It doesn’t mean they’re not paying attention or don’t care, quite the opposite in fact on the latter point, but there’s only so many eyes to watch, and time in the day to work. I’m sure they’ll get you answered and squared away as soon as they catch up to your correspondence in the order it was received. SSA has a great reputation for its customer service for a good reason.