BassBaller5

I usually dont go out of my way to make these threads but I have to say I am utterly embarrassed by Sundowns lack of ANY customer service. I have dealt with Jacob directly about 5 years ago when ordering my first Sundown amplifiers and have nothing but great things to say about how he treated me as a customer. Fast forward 5 years to today and I am a dealer for Sundown. Im not going to go into how their high shipping costs coupled with their low online pricing makes it IMPOSSIBLE to make a profit on their products and still be competitive. Rather, I want to bring up how utterly non-existent their customer service is. We ordered a pair of Nightshade 18" for a customer and were quoted about 2-3 weeks on build time. No problem. We paid for them in April. 60 days later we finally receive the subwoofers and one has a shattered basket. The box looks to be in fine shape but im sure this was likely caused during delivery. The packing foam inside is broken in multiple positions. I would have assumed that on a $1000 sub they would use a very durable basket material but perhaps not. I attempt to contact Sundown to get this resolved and lo and behold, NO ONE answers their phones. This is an extremely common occurrence. I have gone weeks in the past without getting anyone at Sundown to answer their phones. After further research, I find out that Sundowns staff is all at slamology and they left NO one to answer their phones and handle their customers. Now I have to call MY customer and explain to them that after waiting 60 days for their sub, it arrives broken and Sundown wont answer their phones. I sent multiple emails, left multiple voice mails and even communicated through facebook. Throughout all this, NO ONE has taken the time to get back in touch with me. How can a company this large have zero concern about their dealers or quality care? I called back today and FINALLY was able to speak to Brandon Sparks. Brandon knew instantly who I was (go figure) and tells me that they have to start a FEDex claim before they can deal with the speaker. He also informs me that the guy who makes the NS's is out of town for a week. I was able to get zero estimation on when our replacement speaker will arrive giving me zero information to pass along to our customer. After expressing all of these concerns to Brandon, I tell him that I will do my best to never order another piece of Sundown gear. His only response. "I wish their was something I could do but it sounds like you have made up your mind." He gave NO attempt to recover my business or even act as though he gives a care about my small brick and mortar business. If you are in the market for high quality high output subwoofers, consider a brand that will actually take care of their warranties and will answer the phones when you call them such as Digital Designs. Hopefully this will help start a dialog with Jacob or Brandon so I can get this issue resolved.

What you fail to understand, is that has nothing to do with me not getting something I want. It has to do with my customer being the victim of Sundown's lack of care for anyone other than their heavy hitting online retailers.

Back when I purchased my original 1500d and 100.4 from Jacob directly, the customer service was as good as anyone else in the industry. Unfortunate, Sundown is growing at a faster rate than they can handle. They need to take some steps back and re-approach how they can handle this new demand and still maintain quality customer service. I did not make this thread with the sole intention of starting a Sundown bash fest, but rather in the hopes that I would get the attention of someone at Sundown who would finally start a dialog with me. Unfortunately, that has not happened yet. Here are some pics for those curious. **It is also important to mention that I have finally been able to get in contact with Brandon at Sundown who is getting me a woofer rushed out** I will update this thread with further progress.

Umm.. what? Way to take this to the extreme. The only way Sundown can have good CS is to answer the phones during BUSINESS HOURS, respond to emails in a TIMELY MANOR, and attempt to aid their dealers when an issue of this severity occurs. Its not fair to my customer who paid sundown over $3000 for an NS1 and 2 NS18's in APRIL to have to wait while Sundown tries to deal with FedEx.

I dont mind Jacob being on vacation, but when his entire staff takes a vacation to slamology at the exact same time and leaves no one to handle their business, that is a big problem

must have not been on ANY of the many (15+) days that I have attempted to call them and received no answer or returned calls. Or when I email them and wait 7 days for an RA number on products. Or when I do not get my products back from RA only to call them a month later and them tell me that the products were looked at 2 weeks ago and wont be warrantied.

any chance your running AI-net to a processer?

Diggin the Texas love, Im at A&M in College Station right now. welcome to the site

I belive the optic cable only works for the cd player, the included Ai-net cable that was included with the h701 sends the signal from the radio, mp3, etc.

^that came out odd since it was in a .gif format... but it should give you a basic idea! starting from the purple and going down, it goes 6, 12, 18, and 24db. do you have a newer 100.4? i think the newers allow more adjustable bandpassing, however my less new 100.4 is great for my active setup!

exactly what i was going to ask about, thanks!

well i learned something today! my question would be, If you have the room for a larger than 1cuft and perhaps a vented enclosure, would the new Mag still be the right choice?

check the Sundown Forum on the SSA main page. A sticky at the top is for Used B-Stock gear thats in amazing shape. I bought one of the 100.4's from jacob for about 200 bucks less than what it goes for, and i can hardley notice the physical damage. Im pretty sure theres some 1500's still left

you can achieve adequete sound with one set of speakers alot better than you will with "a chit load". not even talking about source points here, but straight up saving money. Look for a set of drivers that is sensitive and can take a beating.

good call, kinda skipped over the "wall" part

i wouldnt go into it with a direct plan on placement, but rather make some temp. mounts for them and test them at different angles, positions, etc.... then you can get a good idea on where they sound best in your car

What kind of car is the install going with? Im running the Seas CA18's right now with the 27tdfc (large format textile). Sounds great so far but i plan to convert to an LPG 26 or 25 series for my 3 way. Also, what are you planning on doing for the speaker install? doors? kicks? ON/OFF axis?

SQ is also not about having alot of good stuff.. it takes lots of time of testing different mounting positions of speakers, sealing doors, venting kick pannels, achieving the perfect crossover points, bringing your bass to the front of your stage, and EQing till that line is flat! Are you wanting to just have a system that sounds great to YOU? or are you wanting a true SQ system? Either way, theres plenty of help/people on this site to guide you, but we need to know which direction to take you. And while i dont want to bash other peoples gear, you will have a harder time trying to sqeeze quality sound out of RF speakers (especially punch)

now im really curious about the rest.. someone needs to spill or ill be up all night thinking of toy story charachters with the same initials as FI subs! what was the binoculars name??

The sundown 100.4 will be perfect for the speakers, especially if you want to run active on a budget. The onboard crossovers allow for a fairly basic active install.

I have the Seas 27TDFC Large format textiles now. A little cheaper than the peerless but still some amazing sounding drivers http://www.madisound.com/catalog/product_i...products_id=792 (there actually for sale! )

man, i really feel for you. As much as my alarm has helped me, and its a top of the line autopage, it deffinatly cant stop all theft. I recently had my truck towed.... the guys were able to open my locks, pop my hood, and disengage the battery (i know, i know, my alarm needs a backup battery). All of this taking less than a minute. The cool thing is that they use a little air pressure mechanism like doctors use to check for blood pressure. they put it to your lock, squeeze, and the air takes the form of your key, pushing the pins up, and unlocking your door. But i will say its saved my truck before. I had the car NEXT to me get broken into. well MY alarm went off because they were retarded and loud so they fled. While they didnt get into either car, i think my alarm pissed them off so they through a 10 lbs weight that was in the back of the truck they were TRYING to break into... at my tailgate.

does he still have the 90?! im not too far!

I just got the 100.4 from the UPS man today! Great guy to do business with and the "damage" to make it b-stock is barely noticable and i probably wouldnt have noticed it if Jacob hadnt of sent me pics pointing it out. Someone buy the rest of this stuff!

I just got the 100.4 from the UPS man today! Great guy to do business with and the "damage" to make it b-stock is barely noticable and i probably wouldnt have noticed it if Jacob hadnt of sent me pics pointing it out. Someone buy the rest of this stuff!