Hey guys. Kind of new to the forum. I'm the customer TheAbunai is refering to. I understand that they are busy but how is it that a company would take two months to send out a product only to find that when the box is opened, the product is unusable. When informed of the issue the very next day, they give options and time lines to resolve the issue and don't keep up their end? Now they're too busy? That's straight up bad customer service. If I sold a lemon product to someone, it would be TOP PRIORITY to ensure the product has been replaced/repaired ASAP to satisfy the costumer that paid lots of money for it. Come on guys, it's a recone and basket. We're not talking about a brand new built sub. Over a month? Really? Didn't want to bash AA due to them having great products, but they really need to step up their customer service. By the way, thanks Cliff for the time and effort you've put in to get this issue addressed.
