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BILTD

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Posts posted by BILTD

  1. Posted

    Hey guys.

    Scott and the guys at Fi are pretty stretched when it comes to getting on the forums these days. Yes I cover all European operations for Fi Car Audio and Ascendant Audio. Doesn't necessarily mean I deal with US domestic sales or after sales. But I help out where I can.

    @Liro213 the initial rub marks made me wonder if your subsonic filter is set correctly. 2-3Hz below the tuning frequency of your enclosure. Otherwise I would try to slightly pull the lead up where the curve is so the tinsel lead is following the cone more. Sometimes a little push or bend on the solidered tab with the pull can change the posture enough to prevent slap in the future.

    @Rx7teecolon Build times are usually stated on the site at the time of your order. If there are parts shortage or delays that can extend completion of your order, but not by a huge amount. Couple days or a week usually.

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  2. Posted

    6 months and no response? My guess is emails simply not reaching there Inbox.

    Anyone who ordered off the old store will not have there account details transferred to the new store, since they run on different software.

    @Liro213, your stickers are in the post. Should be be with you momentarily.

    @bluelaser, if you can resend your e-mail to sales@ficaraudio.com via a different email then that should work.

    If you guys have no joy holla at me and I'll get Scott on it ;)
     

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  5. Posted

    Just register on Bongo International and order your sub from the Fi website using the US address they'll give you on the Bongo site.

    Or contact your local rep.

     

    This doesn't support our international distributors. Customers also recieve no national warranty as a result of grey importing. I.e. you will need to take it back to base should problem arise, where you could have just purchased via local distributor.

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  7. Posted

    You have every reason to be dissapointed, its not acceptable so don't feel bad for it. I know little more than most what goes on behind the scenes. There is an incredible amount of demand for Fi products, be it for domestic customers, international distributors or OEM - things in the last 6 months have just been little more than overwhelming.

     

    Scott 100% recognises this, he will do everything to keep everyone pleased. However in many cases they are at the mercy of suppliers for parts, while this is at most concern for production it doesn't give reason for not packing a bottle of CA/activator. That's simple as and should be taken care of by another member of staff, IMO there is no excuse for leaving things like that to run on and on.

     

    I'm hoping you or anyone else in a rather testing position is able to sit tight in the meantime, if not then it is indeed your right to request a refund. In doing so i'd hope there is no ill feeling.

     

    I'm 100% sure things will change in the future, hopefully soon :)

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  13. Posted

    Is the Ascendant phone line public? There is no need to dispute it with paypal. Scott is a great guy and I'm sure if he knew about the problem he would have already commented.

    Like said before he has a lot of irons in the fire for him to handle in a normal fashion due to unforeseen circumstances. This of course isn't your concern as a customer but I'm sure he isn't deliberately ignoring you.

    Scott hasn't been on here for months, simply no time. NO one gets ignored.

    Invoice number: I-18050/00 Monday, June 18, 2012

    Quantity Name Item number Unit price Total price

    -------------------------------------------------------------------------

    1 SP418 0024118 USD 564.00 USD 564.00

    Ohm: dual 2

    Cooling: yes +$30

    Space_Spider: yes +$40

    Dustcap: white

    -------------------------------------------------------------------------

    Amount: USD 564.00

    Shipping costs: USD 72.44

    Total amount: USD 636.44

    Invoice number: I-17760/00 Wednesday, March 28, 2012

    Quantity Name Item number Unit price Total price

    -------------------------------------------------------------------------

    2 SP418 0024118 USD 564.00 USD 1,128.00

    Ohm: dual 2

    Cooling: yes +$30

    Space_Spider: yes +$40

    Dustcap: white

    -------------------------------------------------------------------------

    Amount: USD 1,128.00

    Shipping costs: USD 144.88

    Total amount: USD 1,272.88

    Thank you. Will follow up later today :)

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  14. Posted

    I should not have to spend more money on their mistake. I may just open a paypal case.

    Of course you shouldn't.

    You didn't answer my question, but polite as I am i'll ask again.

    When did you purchase these subs? Do you have an order number so I can get the guys to pull up your order details?

    Thanks! :)

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  21. Posted

    Just find it strange that Fi and AA seem to have the same designer and Fi quote small enclosure sizes and AA large for the 10 inch sizes it makes it seem that the figures are not correct or there is a mistake with the enclosure sizes with AA.

    Just look at others and you will see what I mean.

    I am actually thinking of using a Fi or AA for home music use not HT and am having difficulty getting information from either. I would like to know what the high QTS is on the Fi SSD and Q models but cant get an answer and enclosure sizes vary all the time so its difficult to model without exact figures.

    I gave you the answer on AVFourms with regards to H-Qts. The info you seek on the enclosure parameters are on the Fi/AA sites. All the threads you have started on various forums have been answered correctly and accurately by proffessionals who know what they are talking about. The only answer Fi/AA will give you is the answers you've already read and seen, so I'm not sure why its so important to be hearing it from the horses mouth?

    Anyway, I trully hope you find the answers your looking for :)

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