Mr. Sizer. There are many flaws in your claims..... Lets start at the beginning, shall we? You buy woofer.... at discount price because you claim to be a retail location and to carry T3 products (nowhere near $600)... and blow it up by running way more power than it is intended for....in a spl use. I get a phone call.... Even though we don't warranty abuse with burnt down coils and destroyed cones that look like someone used the woofer for pitching softball practice.... I SEND YOU a new woofer, without you sending the old woofer back.... which took a month to get back from you. (and I didn't even slam you publically....wow...lol) Then you blow up the second woofer, and send it back with out an RA # or phone call to let us know of the return woofer....to a location we are not even at...HAHAHA (not 170 days ago lmao), which happens to be during our relocation period. Now since you have an error on your part it constitutes an emergency on my part to take care of you again. Is this how this works? Let me tell you publically how this works now..... First, you contact me as you would contact any other company....BY EMAIL OR PHONE. (Not by Myspace, facebook, homer pigeon or bat signal) With this being said, the first phone call I have received came in Saturday....( Who the heck is open on saturdays???) Secondly, I will now issue you an RA# like you should have done in the first place. Thirdly, the woofer will cost you $150 to recone. This will include the new 2009 basket and new parts. (no extra charge for newer parts) This charge is because of the extreme use and abuse that you subject you woofers to. Fourth, Once repaired, it will ship back to you at your cost now. (you have been informed as to the situation with our relocation) Fifth, I am sure your post on the web will give insight to other manufacturers who help you out....as to how you operate if there is a slight error or problem that occurs..... even on your part..... Best of luck.... Contact me through the proper channels so we can help you better. I am no longer a forum dweller.....so you will need to respond to me where I actually read messages. Not to places where my friends have to inform me to "go look there".
