Do fi ever answer their emails? I never got my refund on a double order. No updates on my sub.

They do, but they are backed up. Most of the time I suggest being patient but having a double charge is different. When did you send it? Have you only sent one?

I usually get a response ranging from 1-3 days. They should see it here.

I got a reply on the double charge but nothing after that. It was about a few weeks ago. Still no refund most places takes 5-10 business days getting my money back. Just want to know the update on that id be pretty disgruntled if two subs came in the mail. I understand these subs take a while to receive no complaints there. My friend who refer me have quite a few of fi's.

I believe their hours are limited this week, but send them another email today.