That's not shipping damage.  The excess glue on there makes it look as if a kindergartener assembled it.

Nope the box is in perfect condition and I did email them with the pics but no one has answered me back.

I overlooked the pics.

The slug and motor I can forgive, but the glue, HELL NO.

I know what you mean if the glue was a little bit here and there I would of let it go but it goes all the way around like it and it is hard to tell but the bottom plastic piece where it says made in the USA is scuffed up you can tell they dragged it on a work bench

What do you guys think they will do I've never dealt with something like this

Maybe Nick will see those pics, the glue on the spider looks bad.

Probably the first sub out of a new batch of glue when the temperature dropped in the 20's which is why the glue is grey. It takes a while to get the accelerator to work right accordance to the temperature, humidity, etc. Normally the glue is always black which makes it blend in and you can't see it.

It being on the terminals is completely normal as it holds the terminals onto the basket. The 10's don't have hardly any material there to hold the terminal on properly with just the little locking nut, so it is glued on the front and back as well as the bottom side of the terminal cup on the basket.

We'll be in contact during business hours tomorrow..i'm going to bed.

Glad to see the quick response. Fi with the quick CS

Glad to see the quick response. Fi with the quick CS

 

No doubt, Nick is the man behind the madness!

Indeed Nick is the man he emailed me today and took care of everything awesome customer service truly unbelievable

Good man!

Curious what the resolution is, are you able to say?

Honestly I'm not sure if I can or not but needless to say everything is all set I will leave it up to Nick to post of if he wants

That's good to hear that they got you taken care of.