Posted June 30, 200718 yr Please tell me this is a warranty issue...? It happened last night noticed one sub quit, kind of looks like the wire was to short, there are no rips in the speaker just a broke wire? this is a Q 10.
June 30, 200718 yr Scott may be on here a little later, otherwise he might be unavailable for a few days. We'll get it figured out for you.
June 30, 200718 yr Send it on back to us:Fi Car AudioAttn: Warranty5480 Cameron St #107Las Vegas NV 89118We will take a look at it, make repairs, and get it ont back to you. Please be sure to include your name, address, phone and email. And please dont pack it in foam peanuts... I need to make a sticky about that one Thanks,Scott
June 30, 200718 yr Send it on back to us:Fi Car AudioAttn: Warranty5480 Cameron St #107Las Vegas NV 89118We will take a look at it, make repairs, and get it ont back to you. Please be sure to include your name, address, phone and email. And please dont pack it in foam peanuts... I need to make a sticky about that one Thanks,ScottScott,Good idea on the peanut sticky... I've been sent woofers in peanuts and it's not pretty! Not only do they not do a good job... they get all in the motor, very nasty indeed. Had a kid pay a packing shop to sent me a pair of 18" BTLs as part of a trade... they used *only* packing peanuts. The boxes sat at a 45 degree angle when they arrived and were full of metal pieces that used to be speakers and motors rolling around jammed with peanuts in the gap. Fun times Good thing he paid the shipping store, they were an authorized ship center so FedEx had to pay up!
June 30, 200718 yr Send it on back to us:Fi Car AudioAttn: Warranty5480 Cameron St #107Las Vegas NV 89118We will take a look at it, make repairs, and get it ont back to you. Please be sure to include your name, address, phone and email. And please dont pack it in foam peanuts... I need to make a sticky about that one Thanks,ScottScott,Good idea on the peanut sticky... I've been sent woofers in peanuts and it's not pretty! Not only do they not do a good job... they get all in the motor, very nasty indeed. Had a kid pay a packing shop to sent me a pair of 18" BTLs as part of a trade... they used *only* packing peanuts. The boxes sat at a 45 degree angle when they arrived and were full of metal pieces that used to be speakers and motors rolling around jammed with peanuts in the gap. Fun times Good thing he paid the shipping store, they were an authorized ship center so FedEx had to pay up!lol..i remember that..dunno what kenney was thinking when he let them do that..
June 30, 200718 yr Ooops...I used peanuts when I sent a sub back to RE Audio. It is never easy trying to pack a 50+ lb subwoofer.
June 30, 200718 yr Not my worry anymore if peanuts are sent to RE...lolBut when I was there youd better believe Id yell. I hated when UPS left a trail of peanut bits from some ripped open box through my shop. Or when the workers would rip things open and they blow everywhere... or when I have 56 of them shoved up a pole vent on a "warranty" sub that we cant tell if its fine or not since all I hear is peanuts rattling around inside and shoved in the gap... or when the peanuts tried to take over the world... I hate foam peanuts
June 30, 200718 yr Here is a tutural on how to properly package heavy items I wrotehttp://www.soundsolutionsaudio.com/forum/i...?showtopic=9695
