I am sorry, but that is not true. I am answering emails all day constantly. Mark and Josh are on the phones most all of the time. Mark spoke to you twice this week on the phone already. The phone gets answered and emails get answered, so please do not try to make that up and don't dare call us assholes. This is a UPS claim. We have to wait until UPS approves the claim. We are not going to just send free equipment out based on someones word. We would be out of business years ago. Again, we have to wait for the claim. I have had used sub woofers delivered and amplifiers delivered in far worse boxes with little to no protection, in the rain and every time UPS has put a clear plastic bag over it. One more layer of cardboard is not going to make a difference in a rainstorm if what happened as you say it happened. So either Crescendo needs to repair it and ship it back or UPS needs to approve the claim and then the repair/shipment will be paid for.