Aaron Clinton

I wish you were running Ford I did, and I sort of still am. I drove an explorer from 1992-2009. There is still a Mountaineer in the family, of which I drove to work today, and my normal daily driver was built under Ford Ownership.

How about the build a RWD platform, moderate displacement I-6, with optional turbo model upgrade, all of which can come in a 2 door coupe, sedan or sport wagen. 3 series for the USA?

You know my POV.

Most of the bad word filters are gone.

Well here we are at Tuesday and still no tracking numbers. I'm not surprised!!!!!!!!!!!!!!!!! Just got off the horn with the build house for over an hour and the balance of all orders are supposed to go out in the next 48 hours.

We all get that...But when you order something expecting to get it in 2~3 week, now going on 6 weeks...It gets frustrating and we want to know why. Denim has been very good about answering us in a timely manner so as far as customer service I couldn't be happier with SSA, however this wait has been painfully long. It just sucks that its taken this long and we still have another good week-2 weeks of waiting ahead since they have not been actually shipped out yet. Obviously Ive heard these subs are worth the wait and I do not regret ordering from here. Just really tired of waiting.. If Denim hadn't been keeping in contact - then I would be freaking out. But I agree, 6+ weeks is a long time. In my opinion it should have been removed from the store sooner since you know the capabilities of your build house. In the future when a problem like this occurs - I would recommend giving some numbers and eta's rather than just soon. That's really not what your customers want to hear when it could be 1-3 months. I'm certainly in no position to tell you how to run your business but this is just my opinion from a customer perspective. When you're talking about such long time frames giving some numbers such as the amount of orders being completed per week, the number being sent out per week, and where your order stands in line would completely eliminate threads like these and your customers would not be concerned. Thank you for your input, and I promise I wish we could have everyone's drivers out same day, but we cannot. When the few people that placed their order, who are past due, everything was on time and on schedule as it had been for a while. We have adjusted our ordering availability on the SSA store until everything is back up to speed. But a number of issues out of our control and massive build demand has caused the extended time lines. The problem with giving numbers or dates, is 99% of the time in this industry they don't get met (which is universal but that is just how this industry is). There are so many parts coming from all over the country to build each and every sub woofer, not to mention these SSA subs each are getting machine work done individually. These are not mass produced. So to give an uncertain set date, when we cannot be at the build house building just our drivers to rush them out the door, it would make customers very upset if that date comes and goes. To be honest, I don't want our subs rushed, I want them right. Trust me, we understand the frustration, it is killing me every moment people do not have their sub woofers as I know the end result will be excellent. As for the amount of orders being completed per week, that is constantly fluctuating, not to mention, to keep the doors open our build house has to build for many different brands at once, and we do not have access to that information legally. There are numerous monetary factors that play into the whole equation that severely limits us from making any massive changes to the set up. To help a little with the situation, for few that have been waiting for over 30 days, email me (aaron @ soundsolutionsaudio.com) with your order number and I will apply a $15 SSA Store credit to your account. Thank you for the response! It's understandable that exact dates can not be given and I don't think anybody would expect that. The information that I would hope you do have available, though, is when an order is placed - as well as when it has been completed at each stage (payment processed, sent to build house, completed build, label created, sent out for delivery). Given this information and the total amount of time from date received to when the product is actually shipped out, you could provide a rough estimate (an average - that could be changing continuously) based on this historical data. As for the issue currently at hand with orders that are completed and ready to be shipped you could also attach (with the email status update providing tracking number) information that lets the customer know that this order has not yet been shipped, but IS completed and is waiting for pickup. Clearly though, with the amount of communication that you DO provide, you are not lacking in the customer service department and your customers DO see that (at least the ones inquiring about their orders or frequenting the forums - which is not everyone, I'm sure). I just think that in general a system such as the one I just mentioned would be very nice to have - even if only for yourselves to use and not for the public to view to better provide estimated time frames in your responses and updates. So to clarify - these are just some ideas from my perspective - it's also my opinion that if nobody ever speaks up and provides feedback nothing will ever be able to grow and adapt so I try to do what I can because I know that on the other side of things I would definitely want to know! Thanks again for the continued communication - I look forward to receiving my order. What people are not publicly seeing is the stack of PM's I have everyday on multiple websites, and the emails that are usually three fold of the PM's (not to mention Facebook messages, Youtube questions, Twitter etc.). Usually We really work hard to provide all info we can as fast as we can, in many different avenues. And again, I appreciate the in put, and we are working to increase speed of the driver to the customer, but getting caught up on all current orders is top priority at the moment. We have had a few growing pains over the years since the very first Icon shipped out in 2007, but that is natural for a small organically grown brand (meaning not mega watered down mass market that is all about the profits).

I think I might have removed the spam filter, not positive. It is really meant to slow down spam accounts from flooding the board with bogus links and crap.

8/24: straight bar curls - 4 chest press - 4 iso lat - 4 straight bar raise - 4 over head bend bar extensions - 4 medicine ball twists - 100 8/25: preacher - 4 tri pull downs - 4 standing row - 4 stand shoulder press - 4 cable fly - 4 standing abs - 75 8/26: dumb bell curls - 4 forward shoulder raises - 4 reverse tri singles - 4 ab rocker - 100 8/29: reverse curls - 4 side flies - 4 over head tris - 4 lat pull down - 4 decline flies - 2 8/30: dumb bell flies - 4 tri pull downs - 4 dead lift - 4 standing shoulder press - 4 bent bar curl - 4

We all get that...But when you order something expecting to get it in 2~3 week, now going on 6 weeks...It gets frustrating and we want to know why. Denim has been very good about answering us in a timely manner so as far as customer service I couldn't be happier with SSA, however this wait has been painfully long. It just sucks that its taken this long and we still have another good week-2 weeks of waiting ahead since they have not been actually shipped out yet. Obviously Ive heard these subs are worth the wait and I do not regret ordering from here. Just really tired of waiting.. If Denim hadn't been keeping in contact - then I would be freaking out. But I agree, 6+ weeks is a long time. In my opinion it should have been removed from the store sooner since you know the capabilities of your build house. In the future when a problem like this occurs - I would recommend giving some numbers and eta's rather than just soon. That's really not what your customers want to hear when it could be 1-3 months. I'm certainly in no position to tell you how to run your business but this is just my opinion from a customer perspective. When you're talking about such long time frames giving some numbers such as the amount of orders being completed per week, the number being sent out per week, and where your order stands in line would completely eliminate threads like these and your customers would not be concerned. Thank you for your input, and I promise I wish we could have everyone's drivers out same day, but we cannot. When the few people that placed their order, who are past due, everything was on time and on schedule as it had been for a while. We have adjusted our ordering availability on the SSA store until everything is back up to speed. But a number of issues out of our control and massive build demand has caused the extended time lines. The problem with giving numbers or dates, is 99% of the time in this industry they don't get met (which is universal but that is just how this industry is). There are so many parts coming from all over the country to build each and every sub woofer, not to mention these SSA subs each are getting machine work done individually. These are not mass produced. So to give an uncertain set date, when we cannot be at the build house building just our drivers to rush them out the door, it would make customers very upset if that date comes and goes. To be honest, I don't want our subs rushed, I want them right. Trust me, we understand the frustration, it is killing me every moment people do not have their sub woofers as I know the end result will be excellent. As for the amount of orders being completed per week, that is constantly fluctuating, not to mention, to keep the doors open our build house has to build for many different brands at once, and we do not have access to that information legally. There are numerous monetary factors that play into the whole equation that severely limits us from making any massive changes to the set up. To help a little with the situation, for few that have been waiting for over 30 days, email me (aaron @ soundsolutionsaudio.com) with your order number and I will apply a $15 SSA Store credit to your account.

If anything, I think I would bring my own.

It means that it is not on the truck yet. A great deal of drivers are being shipped out at once, and very often, not every one can make it on the truck that day. And with the massive amount of drivers that are shipping out now, this is happening.

I am thinking about putting up a combo deal with a pair of SSA Dcon's.

110x1 at 4, 225x1 at 2, 450x1 at 1 Class D Mono Block – Strappable IA 5.1 on SSA Store

The IA 187 is being redone right now, so it is out of stock. The Dcon 12 is in normal production.

Well said ohjay.

I agree with this!

Came to the perfect place!

This area is littered with universities and colleges, but they shut down until tomorrow I believe. But I retreated to my mothers massive house that I grew up in. Started construction in 1861, completed in 1863, major addition in 1888. That monster has withstood some serious stuff and has not broken a sweat. Not to mention, some how with exposed power lines and trees down everywhere, it still has power. So while my mother is in Germany for the month, I have a place of refuge if need be until power comes back in a day or two. Ferdinand is a little out of sorts, but he is ok.

I think I need to find a manual generator to keep at the apartment as I sure as hell cannot keep a gas generator. Still no power since Saturday, getting by on the phone and a sneak peak at work.

Nice stove.

Welcome to SSA, LOVE your amplifiers.

Welcome to SSA, there are plenty of forums that try helpful, but VERY FEW that provide correct information.

Great to hear of SSA speakers in competition in the islands.

In terms of clarity or accuracy, in a properly built to spec sealed or ported enclosure, there should yield zero audible difference. As for the dust cap, that is the one that is meant for the Dcon design, due to its mass (same look but different dust cap for the Zcon). The Icon has a much stiffer suspension and is getting an even stronger motor then before, so it can easily handle the extra moving mass of that cone. SSA drivers go through quite a long testing phase, and do not get updated often, as in we hope to get it right the first time. There are numerous reasons for this. Think of it in terms of the automotive world, some of the very best are fully updated rarely with long life spans that have a very lengthy testing period before hand. The Icon has had minor tweaks since 2007, but only NOW is it getting a full update. Not comparing us to them, but think of how often Focal, Image Dynamics, JL, Diamond etc. etc. as I think people get the idea.