Aaron Clinton

4 ohm mono it does 1000 watts.

I tend to choose quality and features over wattage.

You have to be an audio legend to own one of those.

See, this is my point EXACTLY. I don't want to strain your marriage. I didn't want to ask all those e-mail questions in the first place. I just wanted to know the status of my subwoofer. I love my bass. I had bass in my car when I started driving at 16. I've had 8 different subwoofer set-ups, this being my 9th. Going without bass in your car really sucks. That's the beauty of a system like UPS, where once you have a tracking number, then you can see the status of your package at any point of the line. Now, what if you had a system where people could see how their sub is coming along in the build or re-build process? I just think this is a good example for your business to be better, like a website update or something like that. If you didn't have to answer as many e-mails due to these questions, that would leave you more time. With all problems lie room for improvement. My 2 cents. The strain of the marriage is my choice because I choose to provide the fastest email response I can to our customers. Here it is 11:40pm on a Sunday night, and I have to be at my office at 7am tomorrow morning that is 90 minutes away, and I am up answering questions or concerns. 95% of the time, there is no need to check more then once on the status of the drivers as we receive tracking quite quickly and we can track it in shipping. Also, on the rare occasion that there is a recone, they usually are out pretty fast and we send out the tracking. As I stated above, the build house either has not had a chance to update tracking info, or our UPS account has not updated yet. There have been times when it is 2 days or more out of sync.

This is integrity and humility at it's finest "I apologize." If I could only teach the concept to more people the world would be a better place. Dude nothing is worth a pissed off wife! Plenty of bad things can happen: burnt dinner, starched underwear, spending spree and on and on. Dude, that's why you learn how to cook, learn how to do laundry YOURSELF, and not rely on others to do it for you. That way, you get it done to your specifications. The fact that the driver may or may not have been sent out at this point is just knowledge and poor business practice. If the tracking number had been relayed to me, then all parties would be assured and know for sure, and not rely on someone's word. This is how business works. If you're out on the east coast, and the build shop is in las vegas, then you have to rely on someone's word. If you were there, in person, at the buildhouse, then you would have up to the minute information. Then, you would see that indeed, this re-cone is taking too long and you should get your own build factory. The fact that this is a down economy, yet you have back orders says that you should hire extra people to take care of the influx of work, not delay people's orders further. Someone shouldn't have to hear 'Should be shipped out,' or 'They are caught up on reconed driverS.' To me, that says my sub was not taken in the order in which it was received and bunched together with other orders. Not good service. Yes, I did receive numerous e-mails citing information, but the fact that I had to ask several times for the status of my driver and then received unsure, sketchy information is why I'm posting this situation on this forum. I believe you could really benefit from this situation right here. The reason why we're in an economy like this right now is because people need to step their business up and find ways to do better business. It would've been nice to have had a return authorization number in which I could go on to your website and check the status, such as when you received it, when it was started on, when it was finished, and when it shipped. I mean, do you like annoying e-mails from customers? I wouldn't. This way, all this aggravation could've been avoided in the first place. I think it's only right for someone who pays this kind of money not only for the subwoofer in the first place, but it needs to be re-coned. Funny you should mention it, the build house has hired more people in this down economy to deal with the sheer amount of work they have. They are also making major changes to improve speed. I never once said emails were annoying, I said that we answer them 24/7/365. If the word of our build house was not good enough, trust me, we would not have been able to continue to do business with them. What seems clear to me is that you are maybe not understanding that we and our build house are not a monster corporation that has loads of cheap parts laying around that can be slapped in by countless unskilled people. Those companies are moving thousands of speakers a month so they have the resources, we would be happy if we could reach 20 speakers a month. We deal with one of the best build houses for a reason, and we pay very high build costs for the best product. Now we chose the best quality and performance over price and speed. (For reference, the cast back plate on your Xcon costs us more then fully assembled Chinese built drivers that people think are remotely comparable to our Xcon.) I fully understand the car audio market place, especially on line, everyone wants everything yesterday. But it just cannot function that fast with a very small brand like us. The build house does not have the time to constantly be updating the running status of each driver, so there can never be up to the minute information. In addition I do not want to run our company like that where we feel we have to stand over the shoulder of the build house, if it ever came to that (and it won't) we would clearly change build houses. I called them specifically for your driver a few times to find out the status so I could respond back to your emails.

For 12k I'd expect a NEW knee It was done at a private surgery center by one of the best on the east coast. So his prices are some what higher then normal.

Funny story; we recommended the orthopedic surgeon who fixed my leg to a family friend on Wednesday; they called them early Thursday morning and were told they could come in that day or the day after, or Saturday morning for that matter. I should add that we only have to pay $212 out of pocket.

We explained all of this over email. The time involved to recone, the fact that orders/recone are taken care of in the order they arrive at the build house, also in the voice mail message on our office phone clearly states that if we were unable to answer the phone at the time you called or we are on the other line, to email us at [email protected] so that way one of us will get back to people as soon as possible. And every email sent, we get back to everyone in a timely manner, including yours. Our build house has been running behind schedule these last few weeks. We cannot force them to put your driver in front of everyone else that ordered or had a recone before your driver arrived back at the build house. I called and spoke with the build house twice on the status of your driver, and relayed that info back to you asap. Yes, reconing a driver does not take all that long, but if there are a great deal of drivers to build and recone, as stated and explained, it will take a few weeks. Also, distance between our office and the build house has nothing to do with speed or quality of our drivers or our customer service. Our build house is one of the best, period. That is the reason why we are with them. They told me your driver had shipped out. They have no reason to lie. We currently don't have your tracking as they have not had a chance to send it to us yet, or our UPS account has not updated yet. I appologize, I guess we did not clearly lay it out enough via email. As always, email if you have any other questions. I answer emails all hours of the day all week long (to the point where is strains my marriage), very few business keep up with customers like we do.

Just got the paper work in the mail from the insurance company showing the cost of the knee surgery. Coming in just shy of $12k, I wonder under this new version of health care, would I have been able to see my surgeon as fast as I did or would it have been many more months until I could, or would it mean I would have had to gone with a lesser one..... I have heard all the heart breaking stories about people being dropped from their health insurance due to costs or conditions, my father was one of them.

Embedded videos:

Welcome to SSA. I would suggest asking the question in the enclosure section or Fi section.

ya so these have some nice potential to get loud. good to see a sub that sounds good and gets that loud Exactly.

Wow Pen, great work!

Aaron, do you know the diameter of the Dcon magnet off the top of your head? Sorry, not memorized. What do you need to know it for?

Very nice work!

A little work and I would love to drive that old MB as a daily beater.

Loving all these pet pix.