ShawnFleming

Guys, I care very much about our customer support, it is one of the most important jobs that I do. I would never ever let any of my guys send out a sub that was damaged. Out of the thousands and thousands of Q's we have shipped out, we have maybe a 1% damage. We do our very best to insure that our customers get the very best product at a very reasonable price. On the email issue, it will be baqck up as soon as our new email server is up. With the changeover to the new website, we had to changeover our email server as well, so for all the emails I have sent out this week, I had a little note in each one, letting everyone know that the email would be down for up to 72 hours, as that is what the email company told me it would take. Thanks, Shawn

Yes the email is down, but I will ahve it back up very very soon. It is down do to the new website and changeover. In all the emails I sent out over the past week, I was putting a note in, letting people know that the email would be down for a few days do to the changeover. Hit me with a PM and your name and I will check to see if it is ready for you bud. Shawn

which BTL do you have?

Yes LOUD!

The subs will be released shortly. They will be rated ay 750RMS and feature a 3" voicecoil.

Awesome, glad to hear.

I already took care of him via Email, Neal.

Never saw an email for a dustcap, did you get it taken care of?

Sexy sub!

I believe it is 4 triple stack BTL's and 2 Crescendo 3500's.

So which ones did you go with?

Very soon !

Your recone will go out tomorrow Shay, it was cool to talk to you today, I just wanted to call you to let you know the shipping and whatnot. If you ever need anything, just keep my number and give me a call.

They have gone out and as far as emails go since I have been back in Vegas I do emails within minutes of them coming in now(m-f 9am-5pm) as Im on light duty right now because of my amputation. So all I do all day is tech support, emails, and sales and support for our AA dealers.

looks great man!

Just saw this, as I was reading down the post I was racking my brain on what the problem could be with the sub, and I couldnt think of anything that would cause that(on the sub side). Glad you got it figured out.

shoot me an email at sale"at"ficaraudio.com on the Martinique order.

thanks Rick

Again like I stated in the email you sent, sorry that this has happened. We ship thousands of subs this way with no issue, and we do still crate up the heavier subs. This product was def. mistreated during the shipping process. Again just let me know if you need help with anything, that is what I'm here for. Email is the quickest way to reach me.

Yeah, shoot me an email, and I will be more than glad to help you out.

Yeah, I got back to Vegas yesterday.

Yes, exactly what the guys said.

If this is Shay, then yeah we are getting this taken care of.

Not sure if this has been taken care of or not, but ALL emails are taken care of and I will be spending more time on the forums as well. If this hasnt been taken care of yet, please shoot me an email at sales.

Everything is good. Im back in Vegas now. And yes I was working from the hospital bed.