Charger turns green after seconds connected to battery... this is the second one (first one was broke as well)

The battery in the video is new

Here's a video - picture quality will improve once youtube is done processing

And why did my battery come back with a dent covered in some black shit and scuffed up?

(obviously it wasn't shipping because there wouldn't be a black residue)

I pay good money for these products and when I get them shipped back to me beat to hell it makes me question what kind of company you are.

damn thats not cool bro I hope they take care of you. Good thing you got a video cant really BS about that one!

First off sorry you are having issues with the charger. Of course as you know all it takes is a call to the office to get a return authorization to send it in to get it checked out.

It is pretty funny though how you leave out "the rest of the story", but I am sure it just slipped your memory. Like how the batteries you were having issues with were all sulfated due to a lack of charging, and this was before you got an XS Power charger. The fact that I warrantied one of your D3100 that should not have been warranted just to try to help you out, and then the fact that we worked with the other batteries to bring them back. Improper maintenance or a lack of maintenance of the batteries is not covered under warranty, but I hooked you up on one battery and got you a brand new D3100 for it and then worked with the other batteries (cycling and recharging) to bring them back for you. This pulls people off of their regular jobs to do something that we are required to do or even asked to do, but I volunteered the service for you.

As far as the residue on that battery, it was like that from the day we got it. That is the battery that we worked on forever (over 2 months) to bring back. So, glad you decided to come on the open forum and even make a YouTube video and question our business and customer service after we went above and beyond what we should have done. So, at the end of the day you had let 4 D3100 run down and sulfate to the point that they would not hold a charge, but we brought them back for you and even gave you a replacement on one of them. So, you ended up with 4 D3100 that work instead of 4 batteries that were ready to be recycled so some other company could make their batteries.

Please give us a call and we can get the charger sent in to take care of it.

And that is that.