well then they would have to pay a person just simply to run around checking on orders and emailing people back ALL DAY!! and thats not profitable they have someone that emails people back but from what i gather they do it more as a favor then a job, and they are NOT on location. i have been in your shoes before.. i have ordered from FI. and alot of other companies too.. just gotta sit back chill and check the email and wait for it to ship. here is a topic that may help you... http://www.soundsolutionsaudio.com/forum/topic/58715-your-order-and-when-shipped/ people post there order number and when it was shipped.. so you can have an idea of where and how much longer.