Yes, usually they are, but as I have said in countless emails, FB messages, texts, G+, twitter, text's, support chat etc. that they had to move to doing one series at a time to speed up ship time. The factory is a VERY small operation, and no, they cannot just hire someone else or more people because if it was that easy it would have been done years ago. The black Friday sale was off the charts far more then we projected based on all the prior ones, we clearly discounted the price too much. Before the BF orders stopped coming in, the holiday rush came flooding in too. So the massively increased demand added with the lost work days from the holidays, they got behind schedule. I promise they are doing everything they can to get everything cranked out asap.