Kevin's name being drug through the mud has nothing to do with anything other than his own previous dealings, and his interaction here. If this were a first offense, chances are good most would give everyone involved a fair shake. But we are able to see the forest for the trees. Kevin's fucked up in the past. Plain and simple. He can't deny it, though I'm sure he wishes he were able to delete it from the internet. Here is his chance to show his shining new self. To show he's turned over a new leaf. Even if he has to eat a little money in the process, that's the price of trying to fix a tarnished reputation. But what has he done so far? So far he's denied any responsibility what-so-ever, and followed that up by threatening to stop his assistance in the matter if OP continues to post in this thread rather than keep the continuation of the transaction strictly to email (which is private, and much easier to cover one's tracks). Does it sound like a new Kevin? Nope. Sounds like the same old Kevin to me. He bitches about not having time to check the forums. If it were my name on the line, especially while trying to grow several new business, you'd bet your ass I'd stay on top of it out in the open. If that meant being inconvenienced, so be it. Then again, I wouldn't get myself into this situation to begin with. And if I did, I'd have already refunded money regardless of who was at fault to demonstrate my renewed commitment to good service and turning over a new leaf. And yes, somebody is out money. The guy with a non-working amp.