Funny that you post that Aaron... There is a thread that was created on another forum of mine that was, of course, left open... By the end of the thread's run... Some people wanted me to actually delete the thread because it was confusing... Basically, someone had a problem with a product so i publicly helped them fix it from start to finish... Then all the customers came in thinking they had to do the same even though there product was fine so everyone was getting to technical with information and everybody thought all products were defective, lol. Well, I learned a long time ago, you won't advance your company if you do not root through your problems first. That's why we sent out a product for a special someone to test and give us their full non-biased opinion on everything. And it was posted publicly for the world to see and I even copied it to our OWN forum even though about 35% of it was negative. So what happened? We now have a viewpoint that we never seen before. The customer's viewpoint. Within 2 months, everything that was viewed as negative or poor was re-manufactured, repackaged, re-everything, etc... And now.. We are proud we did it in the beginning and not years later with people "living with it" and seeing no one else complain about it because.. The Vendor Deleted All Negativity! Later on, we got a public complaint about a product that had actually failed and something broke off inside... My first thought was.... Well, we need to get this taken care of, but also, YES!, it's public, hehe. There isn't much to our products vs let's say an amp so any type of failure would be GOOD NEWS even though it may be bad currently to the customer. We got the customer taken care of, sent them a NEW product, Re-Warrantied it for another year, upgraded their product to do more measurements and longer lasting suction cups when placed on windshield. We didn't have to say anything publicly.. Within 3 days, the complaint thread turned around 180 degrees with nothing but praises and recommendations. We thrive on negativity.. to an extent, hehe. don't make up stuff, hehe. We are in it for keeping up with modern technology so we are always looking to better things. I leave with this- If someone covers their tracks due to negativity or complaints about a product... It is my FIRM belief that company does not have the necessary funds to cover problems that can always arise when doing business. It's the only thing that makes sense to me. If a company is that "broke", then their warranty service when a mirage of problems comes in at once (if that ever happened) would be like RD all over again... Nothing in this world is manufactured 100% perfect. Everything is capable of being damaged.. Are you able to cover that capability? IF so, at what % of your inventory? 20%? 40%? 100%? 200%?