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Doesn't matter, there is still absolutely no excuse for this. Even if it was announced, the message they are sending to their dealers is that they don't care about them. Furthermore, it was mishanlded after the fact of actually making contact. Whomever answered the phone should have called Jacob or the person who makes the Nightshades and informed them that they need one assembled ASAP and overnighted. That is the only way to make this right, given the OP's comments are the full truth.

Your review is to tell us you'll do it tomorrow? Why not wait till tomorrow to post. Fail!

What a shitty thread.

Doesn't matter, there is still absolutely no excuse for this. Even if it was announced, the message they are sending to their dealers is that they don't care about them. Furthermore, it was mishanlded after the fact of actually making contact. Whomever answered the phone should have called Jacob or the person who makes the Nightshades and informed them that they need one assembled ASAP and overnighted. That is the only way to make this right, given the OP's comments are the full truth. So, basically, the ONLY way that Sundown can have good CS is to make sure that nothing ever goes wrong. Furthermore, they have to be at work, at all times, to make sure they can answer the phones, emails, and such, 24/7. They also have to make sure that things are fixed immediately, including warranty claims. To me, it sounds like Brandon was trying, by him telling you that they had to file that claim with FedEx, and the NS guy is out for a week as well. Even had he been there, the claim still has to go through. For you to just basically be like "Well, that's not good enough, so you know what, eff you and your company", it's no wonder he said what he did. There's only so much they can do, they are human after all. If that is what you got out of Ryan's post, then you need to learn reading comprehension and logic skills.

You'd think she'd fall forward...

Crescendo s1500 looks pretty good for the $$

I dont mind Jacob being on vacation, but when his entire staff takes a vacation to slamology at the exact same time and leaves no one to handle their business, that is a big problem

I didn't read the first post but........ I can guarantee over a 130db !!!!!

If you're going to do some custom work I would go with some of these. Faital Pro These are probably as efficient as your 8s and will play lower than any tweeter out there. The power rating is conservative but will go up as you crossover higher. I'd shoot for crossing over at 750-1k Hz. Just a little something if you want to go outside of the box.

This man!! Lol

totaly sucks man. i totaly agree too. i dont care how good of a company it is if they got poor CS then im on to the nex one

Hey, fuck you buddy! lmfao Sure I know how this is going to go already anyways.

Always two sides to a story, so I'll see how it turns out.

Not trying to be an ass, but it was announced before slam that they would be running a skeleton crew for a bit.

Doesn't matter, there is still absolutely no excuse for this. Even if it was announced, the message they are sending to their dealers is that they don't care about them. Furthermore, it was mishanlded after the fact of actually making contact. Whomever answered the phone should have called Jacob or the person who makes the Nightshades and informed them that they need one assembled ASAP and overnighted. That is the only way to make this right, given the OP's comments are the full truth. So, basically, the ONLY way that Sundown can have good CS is to make sure that nothing ever goes wrong. Furthermore, they have to be at work, at all times, to make sure they can answer the phones, emails, and such, 24/7. They also have to make sure that things are fixed immediately, including warranty claims. To me, it sounds like Brandon was trying, by him telling you that they had to file that claim with FedEx, and the NS guy is out for a week as well. Even had he been there, the claim still has to go through. For you to just basically be like "Well, that's not good enough, so you know what, eff you and your company", it's no wonder he said what he did. There's only so much they can do, they are human after all.

Doesn't matter, there is still absolutely no excuse for this. Even if it was announced, the message they are sending to their dealers is that they don't care about them. Furthermore, it was mishanlded after the fact of actually making contact. Whomever answered the phone should have called Jacob or the person who makes the Nightshades and informed them that they need one assembled ASAP and overnighted. That is the only way to make this right, given the OP's comments are the full truth. So, basically, the ONLY way that Sundown can have good CS is to make sure that nothing ever goes wrong. Furthermore, they have to be at work, at all times, to make sure they can answer the phones, emails, and such, 24/7. They also have to make sure that things are fixed immediately, including warranty claims.To me, it sounds like Brandon was trying, by him telling you that they had to file that claim with FedEx, and the NS guy is out for a week as well. Even had he been there, the claim still has to go through. For you to just basically be like "Well, that's not good enough, so you know what, eff you and your company", it's no wonder he said what he did. There's only so much they can do, they are human after all. No where did I type what you just did. Read what I typed, it's elementary. Plain and simple. Thats what happens when you type with emotion, disregard everything that was said.