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I usually dont go out of my way to make these threads but I have to say I am utterly embarrassed by Sundowns lack of ANY customer service. I have dealt with Jacob directly about 5 years ago when ordering my first Sundown amplifiers and have nothing but great things to say about how he treated me as a customer. Fast forward 5 years to today and I am a dealer for Sundown. Im not going to go into how their high shipping costs coupled with their low online pricing makes it IMPOSSIBLE to make a profit on their products and still be competitive. Rather, I want to bring up how utterly non-existent their customer service is. We ordered a pair of Nightshade 18" for a customer and were quoted about 2-3 weeks on build time. No problem. We paid for them in April. 60 days later we finally receive the subwoofers and one has a shattered basket. The box looks to be in fine shape but im sure this was likely caused during delivery. The packing foam inside is broken in multiple positions. I would have assumed that on a $1000 sub they would use a very durable basket material but perhaps not. I attempt to contact Sundown to get this resolved and lo and behold, NO ONE answers their phones. This is an extremely common occurrence. I have gone weeks in the past without getting anyone at Sundown to answer their phones. After further research, I find out that Sundowns staff is all at slamology and they left NO one to answer their phones and handle their customers. Now I have to call MY customer and explain to them that after waiting 60 days for their sub, it arrives broken and Sundown wont answer their phones. I sent multiple emails, left multiple voice mails and even communicated through facebook. Throughout all this, NO ONE has taken the time to get back in touch with me. How can a company this large have zero concern about their dealers or quality care? I called back today and FINALLY was able to speak to Brandon Sparks. Brandon knew instantly who I was (go figure) and tells me that they have to start a FEDex claim before they can deal with the speaker. He also informs me that the guy who makes the NS's is out of town for a week. I was able to get zero estimation on when our replacement speaker will arrive giving me zero information to pass along to our customer. After expressing all of these concerns to Brandon, I tell him that I will do my best to never order another piece of Sundown gear. His only response. "I wish their was something I could do but it sounds like you have made up your mind." He gave NO attempt to recover my business or even act as though he gives a care about my small brick and mortar business. If you are in the market for high quality high output subwoofers, consider a brand that will actually take care of their warranties and will answer the phones when you call them such as Digital Designs. Hopefully this will help start a dialog with Jacob or Brandon so I can get this issue resolved.

What you fail to understand, is that has nothing to do with me not getting something I want. It has to do with my customer being the victim of Sundown's lack of care for anyone other than their heavy hitting online retailers.

Regardless what reasons and arguements. I'm buying a big ass Korean amp. LOL

Wheres the pictures?

Where the hell are these attendants when I'm flying?

I don't know how you wire 3 D1 subs to 1 ohm?

i didnt read all that... and i really dont need to ... after years and years of being a loyal sundowner.... i walked away a little over a year ago ... they have just gotten too big for their pants.. shit happends.. still a great product and thats the reason why!! put your self in the shoes of a company that has grown as much as they have

Absolutely, jay-cee. A lot more work ahead, but at least now I have both the time and equipment to continue the build.

Your review is to tell us you'll do it tomorrow? Why not wait till tomorrow to post. Fail!

What a shitty thread.

I have a hifonics brx2400.1 right now and it is completely garbage I hate it with a passion

I hope you never run a business with that attitude.

Back when I purchased my original 1500d and 100.4 from Jacob directly, the customer service was as good as anyone else in the industry. Unfortunate, Sundown is growing at a faster rate than they can handle. They need to take some steps back and re-approach how they can handle this new demand and still maintain quality customer service. I did not make this thread with the sole intention of starting a Sundown bash fest, but rather in the hopes that I would get the attention of someone at Sundown who would finally start a dialog with me. Unfortunately, that has not happened yet. Here are some pics for those curious. **It is also important to mention that I have finally been able to get in contact with Brandon at Sundown who is getting me a woofer rushed out** I will update this thread with further progress.

Umm.. what? Way to take this to the extreme. The only way Sundown can have good CS is to answer the phones during BUSINESS HOURS, respond to emails in a TIMELY MANOR, and attempt to aid their dealers when an issue of this severity occurs. Its not fair to my customer who paid sundown over $3000 for an NS1 and 2 NS18's in APRIL to have to wait while Sundown tries to deal with FedEx.

Agreed. They could put a little more effort into the packaging. It may have been broken before it was loaded onto the container from china and nobody checked it when it got to their warehouse. I guess you could buy a frame and a recone and see if they can cover that invoice for you and your customer's sake.

They love audio just as much as you, so they do events and shit. Personally, I'd say get over it, or switch brands. Move on with your life. If you really want something, you'll do what it takes to get it. Sure it can be frustrating, but life's not fair. Spit, or swallow. Who gives a fuck.