Whether its apples to oranges or not, its what Fi/AA faces as competition. Some of their competition is SA, DD, IA and DD. All of which will do a recone in less that 40 days and dont have near the low reputation for customer service that they have. Im not doubting that their products are top of the line because they simply wouldnt be in business if their products weren't. But i think with all these complaints coming up about them, they need to do something to alleviate whatever is causing this issue, whther its hire more people or shave excess off the companies. No matter what the excuse is or the comparisons, 40 days for a recone is absolutely ridiculous and horrible. Edit: n/m Nick beat me to it.