Big thanks to Sundown!

Posted March 18, 201015 yr

I just wanted to post a thread saying thank you to Jacob over at Sundown for some excellent customer service. It could not have gone any better.

Story:

A few weeks ago I started to have problems with my SAE-1200Dv1. It was mysteriously jumping in and out of protect. I tried to troubleshoot myself but could not get it working, so I sent Jacob an e-mail for some assistance. He asked me to verify my voltages with a DMM and everything checked out alright. However, the amp was still going into protect. After about a week of troubleshooting, trying to avoid an RMA, he decided it was best to just send the amp in. All I had to do was give him the invoice from where it was originally purchased and I would be good to go on the RMA. Here, is where I thought I was screwed. I had bought the amp used so I never thought I would get the original invoice. Determined to get my amp working again, I messaged the guy who I bought it from and he was more than happy to give me any help I needed. (THANKS DOCTOR Q!!) So I packed it up with the invoice printed out and shipped it on to Sundown. It also just so happened I sent my amp in during the SBN week and I know Jacob was probably swamped with a million other things to do. Sundown received my amp Friday morning and on Monday I had a tracking number stating a BRAND NEW SAE-1200Dv2 was already being shipped to my door. Now, here we are Thursday the 18th, and I'm sitting with a brand new amp.

So again, thank you Jacob and everybody at Sundown for the great customer service! Keep doin what you're doin!! I love supporting companies that support their customer.