I sent out 2 emails with no replies. I'm Just wondering what happened with the "customer support"?

I received 1 of 2 ssd with wrong fi color. My question was could you send out a free black "fi" sticker to replace with the right color, with out sending the subwoofer back?

I know it's such a small thing but when you wait 2 weeks and pay 500$ , you should expect everything to be 10/10. I did mount my subs already as I became impatient over time. Well anyway hope to hear back , thanks..

I don't know how to post pics..

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I sent out 2 emails with no replies. I'm Just wondering what happened with the "customer support"?

I received 1 of 2 ssd with wrong fi color. My question was could you send out a free black "fi" sticker to replace with the right color, with out sending the subwoofer back?

I know it's such a small thing but when you wait 2 weeks and pay 500$ , you should expect everything to be 10/10. I did mount my subs already as I became impatient over time. Well anyway hope to hear back , thanks..

I don't know how to post pics..

Upload them to www.imgur.com and use the link.

Thanks.. I have the images uploaded. Do I just send the link over? Or which one do I use to post the pics?

http://imgur.com/a/DPP7l

What date did you send e-mails? I know some of the guys were out from Thursday and not back in till tomorrow.

 

Won't be an issue to get a sticker sent out, I'll speak with Scott tomorrow for you.

I believe I emailed that very same day I took the pictures , 2/5/16 .. I Don't have direct contact so I really appreciate it sir.

I know they are in manic catch up mode as some coils showed up a little late and they are working to catch up.

I believe I emailed that very same day I took the pictures , 2/5/16 .. I Don't have direct contact so I really appreciate it sir.

 

Can you send me your order number and I'll have someone look into it.

Biltd pmed you.

Aaron thanks, I would've thought they would of replied by now but still no word from anyone but you guys..

No word from fi .

I'm wondering the same thing, I was emailing nick over the summer about a sub that didn't sound right, and he was responding until i asked to send it back.  After no response for months I emailed again in january asking for an RMA, again in the middle of feb, and then again today since my warranty expires tomorrow. I also cant log into the fi website ever since they redesigned it, it says my account doesnt exist??

20 minutes ago, bluelaser said:

I'm wondering the same thing, I was emailing nick over the summer about a sub that didn't sound right, and he was responding until i asked to send it back.  After no response for months I emailed again in january asking for an RMA, again in the middle of feb, and then again today since my warranty expires tomorrow. I also cant log into the fi website ever since they redesigned it, it says my account doesnt exist??

Nick no longer works there, I would try emailing them at [email protected].

The website I believe is different software since their update, so I would imagine their user accounts didn't get converted over, hence why it thinks you don't have an account.

**These are just assumptions, based on my web knowledge, and I do NOT work for Fi.

I have always emailed [email protected], he was just the guy that would always respond. haven't gotten a response in over 6 months now

Biltd helped me out. He spoke with them directly for me.. yet I don't have a confirmation that my decals have been sent. I'll just have to wait for now..

That sucks man , you waited too long? Did you continue to use the sub that way? 

6 months and no response? My guess is emails simply not reaching there Inbox.

Anyone who ordered off the old store will not have there account details transferred to the new store, since they run on different software.

@Liro213, your stickers are in the post. Should be be with you momentarily.

@bluelaser, if you can resend your e-mail to [email protected] via a different email then that should work.

If you guys have no joy holla at me and I'll get Scott on it
 

Ok I received the stickers (2) today. Like I said biltd helped a bunch. 

Biltd pm'd you about Another problem 

http://imgur.com/a/9VrF4

I dont mean to thread jack or be "that guy", but it seems  biltd has  the ins with Fi lol do any of you know an approximate time before recieving a sub that was ordered? 1 week? 2 weeks? 3 weeks? Awaiting for the arrival of my sp4,but im sure im not the only one who was dying of excitement and the anticipation of receiving it, is killing me slowly lol

Edited March 1, 20169 yr by Rx7teecolon

5 hours ago, Rx7teecolon said:

I dont mean to thread jack or be "that guy", but it seems  biltd has  the ins with Fi lol do any of you know an approximate time before recieving a sub that was ordered? 1 week? 2 weeks? 3 weeks? Awaiting for the arrival of my sp4,but im sure im not the only one who was dying of excitement and the anticipation of receiving it, is killing me slowly lol

Yeah waiting is the momentum build up  and once ordered its only a matter of time  my waiting time wasn't as bad for my ssd's. 

Well no replies from anyone.

only thing that helped was pull the leads outwards away from cone and spider. Noise is less noticeable. If I would've known, I would have chose the internal lead option. Just for anyone considering buying an ssd..

Otherwise they have been doing well, and surely make me smile every now and then. They blend when you want, and get crazy when u want. Thanks Fi but your customer support needs work..

I love Fi even though it's hard to get through to them, and SSA for always being here to help!

Hey guys.

Scott and the guys at Fi are pretty stretched when it comes to getting on the forums these days. Yes I cover all European operations for Fi Car Audio and Ascendant Audio. Doesn't necessarily mean I deal with US domestic sales or after sales. But I help out where I can.

@Liro213 the initial rub marks made me wonder if your subsonic filter is set correctly. 2-3Hz below the tuning frequency of your enclosure. Otherwise I would try to slightly pull the lead up where the curve is so the tinsel lead is following the cone more. Sometimes a little push or bend on the solidered tab with the pull can change the posture enough to prevent slap in the future.

@Rx7teecolon Build times are usually stated on the site at the time of your order. If there are parts shortage or delays that can extend completion of your order, but not by a huge amount. Couple days or a week usually.

So biltd has the ins? Ive been trying to reach them too and my emails are returned and im told inbox is full? I want to order a new sp4v2 18 but not being able to get ahold of anybody has me wondering if im going to head another route