I am beginning to get frustrated with Fi

[nem 2,019]

I know of several people who have had their subs reconed and never had an issue. Unfortunately you sent yours back at a very busy time and Nick said he would get it taken care of for you.

[azagtoth502 31]

NOOOOO!! i know its a small operation... But having only one day for recones is just horse shiit. I have and still own a Fi product... Just hearing this, if my sub did fry i would NOT send it in for a recone. Why...?? My luck it would take 4 + weeks to get it done!

I would more likely just buy a new sub...ELSE WHERE! :-)

Or just buy a recone from them and do it yourself, it's not very difficult man.

[jonbearsmt 919]

Is it really true they only recone stuff one day out of the week..?!?!!

W T F!

you guys picture some big china factory... its not like that...

how would you do things?

im sure its the best way.... so your hard parts dont mixed up with new hard parts. and what not.

its a small company. that does big things,.

I personally would hire more help. With enough practice, anyone can recone a sub.

then you would be bitching about the price of subs.

[jonbearsmt 919]

Is it really true they only recone stuff one day out of the week..?!?!!

W T F!

you guys picture some big china factory... its not like that...

how would you do things?

im sure its the best way.... so your hard parts dont mixed up with new hard parts. and what not.

its a small company. that does big things,.

.

NOOOOO!! i know its a small operation... But having only one day for recones is just horse shiit. I have and still own a Fi product... Just hearing this, if my sub did fry i would NOT send it in for a recone. Why...?? My luck it would take 4 + weeks to get it done!

I would more likely just buy a new sub...ELSE WHERE! :-)

you have no idea the amount of subs the turn out.. not all of them say FI on them....

[bassahaulic 155]

Is it really true they only recone stuff one day out of the week..?!?!!

W T F!

you guys picture some big china factory... its not like that...

how would you do things?

im sure its the best way.... so your hard parts dont mixed up with new hard parts. and what not.

its a small company. that does big things,.

.

NOOOOO!! i know its a small operation... But having only one day for recones is just horse shiit. I have and still own a Fi product... Just hearing this, if my sub did fry i would NOT send it in for a recone. Why...?? My luck it would take 4 + weeks to get it done!

I would more likely just buy a new sub...ELSE WHERE! :-)

Why you whining? Is your sub there? No. So STFU.

[Hzd Skizzy 27]

Imagine how hard it is to keep the prices as they are already, when they are made in the U.S.A. This isn't just another mass produced sony xplod or kicker. A lot of work, and time go into making, designing these woofers.

[NDMstang65 403]

Is it really true they only recone stuff one day out of the week..?!?!!

W T F!

It takes us three times the amount of time to do a recone than it does build a new sub. (Labor cost here)

We do not charge for that labor cost for doing the recone because of the shipping cost incurred by the customer. Shipping is expensive enough as it is, and I don't feel it is right that we charge for labor on top of them having to pay shipping back to us and from us back to them..even though we probably should. Some things you simply take a loss on and write it off.

So, in manufacturing something you do things in batches and runs because when you get in 'the zone' of building things and assembling things repetitive motions are much quicker and efficient than grabbing random things and slamming them together.

You don't honestly think that a boot manufacture like red wing stops the normal production line every 15 minutes they get in a set of boots that needs new soles put on them do you?

Typical lead time is 2 weeks..as explained by our recone process video. It just so happens that he sent his speaker in at the absolute busiest time of the year and the worst possible time you could send one in. Getting 3 more speakers out for people who ordered them for Christmas presents takes priority over doing 1 recone on 1 sub.

I'm sorry if you don't feel that way, but that's how things are, it is what works best for us. We get things done as quickly as we possibly can and as efficiently as possible. If we stopped and did re-cones as soon as one came in there would be tons of mix-ups in coils and people would get the wrong subs back and bad things would happen. It is much easier to do in batch form.

[Kawonu 0]

Manufacturing has to be lean and processes in order for any manufacturing business to run. They do the things they do for a reason. Customer support is by far #1 here and well worth the wait for a quality product.

[pmureika 31]

Alright, so months ago I blew my subwoofer. It was still under Fi's one year warranty though so finally, on December 2nd, I sent it in for warranty repairs (with all proper contact information and everything filled out). I contacted Fi shortly after this inquiring how long it might take for them to get the subwoofer back to me. However, this question was not even answered and I simply received back something along the lines of them saying they were very busy and had not even had a chance to look at warranty items (which was understandable considering my sub should have just arrived there maybe a few days before this and since it was right before Christmas).

Now here's where my frustration begins. Since then, I have e-mailed them twice again to find out the status of my subwoofer, once shortly after Christmas and once maybe 5 days ago. I have heard no response to either e-mail and no contact has been made about my subwoofer. I sent it in a month and a half ago now and I figure the least they could do is call me and let me know what's going on and about how long it will be till I see it again. I was trying to be patient, but I think at this point I have the right to be somewhat frustrated. I love the subwoofer, but I am not too pleased with their customer service quality. Not really sure what I should do since they don't have an evident phone number to call and contact them. Anyone else have a situation like this with Fi?

PM Nick direct so this thread will close,

[Tirefryr 1,742]

It doesn't need to close, people just need to keep their opinions to themselves instead of getting involved in a thread that absolutely does NOT pertain to them. Nick handled the situation and a few members chose to keep something going that was previously finished.

[SubSam 21]

Anybody who has dealt with ANY other company (except maybe Jacob @ sundown) immediately realizes that the customer support from Fi/AA/SSA is the best out there. Anytime you offer speakers that can handle what we collectively throw at Fi woofers is bound to see a few failures, not due to defects on their end but because of improper installation. You don't have to be a complete rookie to make the sort of mistakes that would result in your woofer blowing, ie I was fiddling with my subsonic filter bc I was planning on competing in psychlone for an event, forgot to set it back where it was supposed to be and burned the tinsels playing some Shitty dubstep with a 22 Hz bassline. I contacted Nick, he correctly guessed my tinsels had blown, so now I know it was my fault. My tuning was low, but not low enough apparently, so I rebuilt how I saw fit. I considered throwing sundown z v3 soft parts in, as I've seen great results from the hybrid, but i thought about that for about one second and I remembered that one can really only trust the coils on the AA/Fi woofers to handle the biggest power loads. After plenty of abuse at 4k+ rms my coil on my N215 is a little dark but from recent videos I've seen that may just be the color of the epoxy on the coil. If you know rocketboy you've seen him throwing 8k rms at an SMD 18 all day. basically minimal damage where it matters most. One can't ask for more.