My subwoofer?

[Disarmer 0]

Well, since nobody will respond to my other thread and I can't seem to get ahold of Fi any other way, figured I'd start a new thread.

Where is my subwoofer? (#I-16613/00) You guys have had it for over a month now (Delivered on the 26th).

[Hzd Skizzy 27]

They upgraded to all U.S steel. Usually the problem is one of the suppliers is late or out of something they need to complete your order. Also depends on what you bought and such. Have you tried emailing? If not go ahead and do that,

[Disarmer 0]

It was sent in for warranty repair. Doesn't need a basket or a magnet or anything of that nature, so the steel thing should have no effect on it. I've emailed with no response.

Edited October 3, 2011 by Disarmer

[Hzd Skizzy 27]

I do not think recones take priority but we will have to wait for nick or scott to chime in.

[Disarmer 0]

I understand priority, but almost 40 days is excessive. Especially since Nick is still replying to other threads in this forum, but won't chime in on this thread, nor my other. Not trying to be an ass here, just wanting my bass back.

Edited October 3, 2011 by Disarmer

[Duran 387]

Recones are done once a week, if your woofer is not sent in with the warranty card filled out it sits in the shop until they are contacted about it. Nick will chime in with details soon.

[worstenemy453 11]

Wow, 40 days is ridiculous and doing recones once a week is even more ridiculous. Its amazing anyone even buys Fi at all.

[An-i-no 86]

Unless you want them to hire a huge staff which means prices shoot waaaaaaay up, one day a week is fine.

People buy Fi because their product is awesome and they everything they can to help you. With all the business they're getting nowadays they do the best they can. People also forget they they're Ascendant Audio too, so they run two companies out of the same house.

I'm not trying to make excuses for them but if you've ever had or heard a Fi product you'd know why people buy them.

[worstenemy453 11]

Unless you want them to hire a huge staff which means prices shoot waaaaaaay up, one day a week is fine.

People buy Fi because their product is awesome and they everything they can to help you. With all the business they're getting nowadays they do the best they can. People also forget they they're Ascendant Audio too, so they run two companies out of the same house.

I'm not trying to make excuses for them but if you've ever had or heard a Fi product you'd know why people buy them.

Ive had seemingly way better service from other companies. Ive never owned a Fi/AA product so ive never dealt with the customer service so take everything i say from the outside looking in, but 2 companies is no excuse for poor customer service. If CS gets sacrificed so they can push two companies then one needs to be shut down so they can serve their existing customers better. Jacob doesnt do recones once a day over at Sundown from what ive seen. Nick over at IA hasnt had an issue either. I dont know IA or SA's employee line up but they definitely dont seem too large.

I think something needs to be done so these existing customers dont get put on the back burner for 4 days out of the week.

[Duran 387]

Young newbies thinking they know one iota about the audio industry, thanks for the laugh.

Of course those company's can whip out recones quickly, they drop soft parts directly into their imported motors all day, all they DO is recones, literally.

[worstenemy453 11]

Young newbies thinking they know one iota about the audio industry, thanks for the laugh.

Of course those company's can whip out recones quickly, they drop soft parts directly into their imported motors all day, all they DO is recones, literally.

And your point is what ? That they can push equal if not better quality products to Fi while maintaining a cheaper/quicker repair ability thus maintaining almost flawless customer service feedbacks across several forums and thousands of customers while Fi/AA struggles to maintain a good CS standing because they want to be unique ? Is that what im getting here ? And Jacob has put a complete custom sub together for me piece together raw parts in less than a week. He reconed my Warden in i think 2 days. Customers stay happy and recone time is minimal. Damn those drop in recone kits for those imported motors for making Fi/AA look bad huh......

[emh9009 199]

You're comparing apples to oranges... with bad comparisons.

[Duran 387]

It's posts like that, that make me ashamed to be a homo-sapien along with you.

[worstenemy453 11]

You're comparing apples to oranges... with bad comparisons.

Whether its apples to oranges or not, its what Fi/AA faces as competition. Some of their competition is SA, DD, IA and DD. All of which will do a recone in less that 40 days and dont have near the low reputation for customer service that they have. Im not doubting that their products are top of the line because they simply wouldnt be in business if their products weren't. But i think with all these complaints coming up about them, they need to do something to alleviate whatever is causing this issue, whther its hire more people or shave excess off the companies.

No matter what the excuse is or the comparisons, 40 days for a recone is absolutely ridiculous and horrible.

[Duran 387]

You obviously missed my first post, if a random woofer showed up at your doorstep, and they don't know what needs to be done with it, what should they do? I'm asking you since you are all knowing.

[bassahaulic 155]

You're comparing apples to oranges... with bad comparisons.

Whether its apples to oranges or not, its what Fi/AA faces as competition. Some of their competition is SA, DD, IA and DD. All of which will do a recone in less that 40 days and dont have near the low reputation for customer service that they have. Im not doubting that their products are top of the line because they simply wouldnt be in business if their products weren't. But i think with all these complaints coming up about them, they need to do something to alleviate whatever is causing this issue, whther its hire more people or shave excess off the companies.

No matter what the excuse is or the comparisons, 40 days for a recone is absolutely ridiculous and horrible.

DD has a MUCH larger staff then every company you just named.

Alright bro, check this, you and one person are to re-cone 100 woofers, ship 500, and assemble 1000. In two weeks. Think you can do it?

[emh9009 199]

But i think with all these complaints coming up about them, they need to do something to alleviate whatever is causing this issue

Just because there is a complaint doesn't mean the company is at fault. I have yet to see someone complain and Fi not fixing the problem, whether it's the customer's fault or Fi's.

[orlando144 20]

I have yet to complain about Fi Audio. Great CS in my case and great products. Both Sundown and Fi are great companies and at the end of the day they take care of their customers, get money, and are trying to find new ways provide the best of service. No point to saying "this company does this this company does that" from my p.o.v

Good luck with your sub man. Im sure Nick will get it taken care of.

[Julian 641]

Difference between those companies is that Fi does almost everything from the ground up on all of their woofers.. no direct drop in bull shit.

[///M5 2,833]

And DD ass rapes you on price to get there. I don't understand the rant here.

If Fi is at fault and took 40 days its absurd, but we can't assume that yet. The whole time they've been a company I've NEVER heard a complaint like that before.

There is most likely some reason, I am sure the person that has the 40 day rebuild didn't do the paperwork right, didn't send it in right, or a thousand other reasons for the delay. None of which pertain to Fi. Either way, personally I'd like to understand the situation before having a knee jerk reaction and drawing stupid conclusions.

One other question. Would you rather pay $400 for a recone and have it done in 2 days or pay $50 and have it done in a week. And yes its rhetorical and no the actual numbers don't matter. If you draw the conclusion that the $400 company is a better one from that, then please the next time you need a recone call me personally and I'll send you a special quote.

[worstenemy453 11]

You obviously missed my first post, if a random woofer showed up at your doorstep, and they don't know what needs to be done with it, what should they do? I'm asking you since you are all knowing.

I would hope if a random subwoofer appeared at the doorstep that they would do the appropriate actions to find out what needs to be done to it that day.

You're comparing apples to oranges... with bad comparisons.

Whether its apples to oranges or not, its what Fi/AA faces as competition. Some of their competition is SA, DD, IA and DD. All of which will do a recone in less that 40 days and dont have near the low reputation for customer service that they have. Im not doubting that their products are top of the line because they simply wouldnt be in business if their products weren't. But i think with all these complaints coming up about them, they need to do something to alleviate whatever is causing this issue, whther its hire more people or shave excess off the companies.

No matter what the excuse is or the comparisons, 40 days for a recone is absolutely ridiculous and horrible.

DD has a MUCH larger staff then every company you just named.

Alright bro, check this, you and one person are to re-cone 100 woofers, ship 500, and assemble 1000. In two weeks. Think you can do it?

Yes DD is much larger, hence their prices. But they make an excellent product with excellent customer service. And a dealer that isnt trying to make $200+ off every subwoofer sale will give you a DD price close to all these other companies. But thats not the issue here.

No i dont think 2 people can re-cone 100 woofers, ship 500, and assemble 1000 in two weeks, so responsible business practice would tell me that i need to hire more people so my company doesnt fall on its face.

[worstenemy453 11]

And DD ass rapes you on price to get there. I don't understand the rant here.

If Fi is at fault and took 40 days its absurd, but we can't assume that yet. The whole time they've been a company I've NEVER heard a complaint like that before.

There is most likely some reason, I am sure the person that has the 40 day rebuild didn't do the paperwork right, didn't send it in right, or a thousand other reasons for the delay. None of which pertain to Fi. Either way, personally I'd like to understand the situation before having a knee jerk reaction and drawing stupid conclusions.

One other question. Would you rather pay $400 for a recone and have it done in 2 days or pay $50 and have it done in a week. And yes its rhetorical and no the actual numbers don't matter. If you draw the conclusion that the $400 company is a better one from that, then please the next time you need a recone call me personally and I'll send you a special quote.

I will admit that i jumped the gun here without knowing all the facts. But my point was 40 days without a woofer is ridiculous, and blaming it the number of employees is even worse.

DD is different from every other company i mentioned but they are still competition. This isn't an Fi/AA vs DD arguement and i was never trying to make it seem that way.

The question would be how much is an Fi recone and how long will you wait vs another company. I understand your point because its an easy point. You say the actual numbers dont matter but if its within $50 dollars or so then it changes everything. 2 days compared to a week also doesnt compare to 2 days and 40 days either. But yes, in your example the $50 company would be the best one to go to in that situation.

[orlando144 20]

You obviously missed my first post, if a random woofer showed up at your doorstep, and they don't know what needs to be done with it, what should they do? I'm asking you since you are all knowing.

I would hope if a random subwoofer appeared at the doorstep that they would do the appropriate actions to find out what needs to be done to it that day.

You're comparing apples to oranges... with bad comparisons.

Whether its apples to oranges or not, its what Fi/AA faces as competition. Some of their competition is SA, DD, IA and DD. All of which will do a recone in less that 40 days and dont have near the low reputation for customer service that they have. Im not doubting that their products are top of the line because they simply wouldnt be in business if their products weren't. But i think with all these complaints coming up about them, they need to do something to alleviate whatever is causing this issue, whther its hire more people or shave excess off the companies.

No matter what the excuse is or the comparisons, 40 days for a recone is absolutely ridiculous and horrible.

DD has a MUCH larger staff then every company you just named.

Alright bro, check this, you and one person are to re-cone 100 woofers, ship 500, and assemble 1000. In two weeks. Think you can do it?

Yes DD is much larger, hence their prices. But they make an excellent product with excellent customer service. And a dealer that isnt trying to make $200+ off every subwoofer sale will give you a DD price close to all these other companies. But thats not the issue here.

No i dont think 2 people can re-cone 100 woofers, ship 500, and assemble 1000 in two weeks, so responsible business practice would tell me that i need to hire more people so my company doesnt fall on its face.

I would think priority goes to the people that correctly send in their sub with the necesary information.

Fi isnt the F.B.I trying to find out who the sub belongs to.

[NDMstang65 403]

Time out....why any of you are in here arguing is beyond me as it has absolutely nothing to do with any of you.

His sub has been repaired..it was 100% totally his fault that it broke as it is, and we are not charging him to fix it.

(Because it has taken us longer then 15 business days to get it done)

The suspension was completely shredded on the sub...we went over trying to figure out how he managed to do it because the spiders were cracked all the way on the outside roll of the suspension, which I have never seen before, especially with the short coil that the SSD has.

So, due to our mess up..he is getting the recone done for free...even though it was his fault. I believe it left yesterday if it was packed up and it is addressed to his father, not him..which also caused a great deal of confusion with us as well.

To "Worstenemy453":

How about you ask all of those "Competitors" of ours for pictures of machining their own parts in house..and seeing what they actually do or do not do and also ask them why their products are more expensive then ours are? Because we do all of it here in house here in the states; and they do not? (there is a great deal more of "do not do" rather than what they "do" for what it is worth, ie: Manupackering or re-boxing something that got tested for 15 seconds and being so proud that they "Did something"..and associate their brand with it. )..Man that is hard work, I would not know what to do with myself if I did that...clearing over 200% profit on something that took zero effort other then putting it in a box and slapping a label on it.

If you put any of them (with the exception of DD, I'm sure they have somebody capable of running a lathe there) infront of a lathe they will wrap themselves around it and bang the part out of the machine and chuck it across the room, if not hurt themselves when they wrap them selves into the lathe because...they have never used one, and odds are have maybe walked into a machine shop at some point in time in their life.

What we do here is different then what anybody else does. Occasionally we mess up, and we take care of the customer accordingly when we do so. Considering the sheer amount of work we do ourselves in house..I say we fair pretty well.

[worstenemy453 11]

Time out....why any of you are in here arguing is beyond me as it has absolutely nothing to do with any of you.

His sub has been repaired..it was 100% totally his fault that it broke as it is, and we are not charging him to fix it.

(Because it has taken us longer then 15 business days to get it done)

The suspension was completely shredded on the sub...we went over trying to figure out how he managed to do it because the spiders were cracked all the way on the outside roll of the suspension, which I have never seen before, especially with the short coil that the SSD has.

So, due to our mess up..he is getting the recone done for free...even though it was his fault. I believe it left yesterday if it was packed up and it is addressed to his father, not him..which also caused a great deal of confusion with us as well.

To "Worstenemy453":

How about you ask all of those "Competitors" of ours for pictures of machining their own parts in house..and seeing what they actually do or do not do. (there is more of do not do then what they do for what it is worth, ie: Manupackering)

If you put any of them (with the exception of DD, I'm sure they have somebody capable of running a lathe there) infront of a lathe they will wrap themselves around it and bang the part out of the machine and chuck it across the room, if not hurt themselves when they wrap them selves into the lathe because...they have never used one, and odds are have maybe walked into a machine shop at some point in time in their life.

What we do here is different then what anybody else does. Occasionally we mess up, and we take care of the customer accordingly when we do so. Considering the sheer amount of work we do ourselves in house..I say we fair pretty well.

1) Glad to hear it, and its nice to hear that even though it was his fault, you are covering it for the delay. Looks like i jumped the gun and i apologize for that 100%.

2) I know most of your "competitors" get their motors shipped in from china or whatever, wont argue that. Their baskets come in from somewhere. Dont know about soft parts but obviously they do drop in recones so they cant be too complicated.

Im not saying your product isn't good or better. Im saying that if they work load is going to make CS fall on its face, then something has to be done about it. Obviously 40 days is a long ass time, but you made it right and i think that says enough, and like i said, i am sorry you jumped the gun. I dont know whether the point i was making applies here or not and it doesnt matter whether i do or not.

If and i say if, because i dont want the answer. If his woofer sat in a corner for 40 days because there wasn't enough people there to work on it, then i think something needs to be done to get more people in there or slow down the work load. If his woofer sat there for 40 days due to maching/making new parts to replace the ones that he fucked up, then it needs to be understood that manufacturing parts from raw materials takes time.

Regardless of all the other stuff, i am sorry i jumped the gun and jumped on your company and im glad to see that you responded the way you both to me ( in a respectful manner despite me jumping all over the company ), and to the owner of the subwoofer ( not charging him for his fuck up because of the delay ).