Big thanks to Sundown!

[inkfx 3]

I just wanted to post a thread saying thank you to Jacob over at Sundown for some excellent customer service. It could not have gone any better.

Story:

A few weeks ago I started to have problems with my SAE-1200Dv1. It was mysteriously jumping in and out of protect. I tried to troubleshoot myself but could not get it working, so I sent Jacob an e-mail for some assistance. He asked me to verify my voltages with a DMM and everything checked out alright. However, the amp was still going into protect. After about a week of troubleshooting, trying to avoid an RMA, he decided it was best to just send the amp in. All I had to do was give him the invoice from where it was originally purchased and I would be good to go on the RMA. Here, is where I thought I was screwed. I had bought the amp used so I never thought I would get the original invoice. Determined to get my amp working again, I messaged the guy who I bought it from and he was more than happy to give me any help I needed. (THANKS DOCTOR Q!!) So I packed it up with the invoice printed out and shipped it on to Sundown. It also just so happened I sent my amp in during the SBN week and I know Jacob was probably swamped with a million other things to do. Sundown received my amp Friday morning and on Monday I had a tracking number stating a BRAND NEW SAE-1200Dv2 was already being shipped to my door. Now, here we are Thursday the 18th, and I'm sitting with a brand new amp.

So again, thank you Jacob and everybody at Sundown for the great customer service! Keep doin what you're doin!! I love supporting companies that support their customer.

[iamamp3pimp 34]

he is real good with that.

[tyoung515 7]

awesome man glad he got you taken car of, can we say sundown for life lol

[sundownz 197]

Glad I could help!

[jcarter1885 995]

[XxedgarxX 2]

hey how you been bro

so finally you got your AQ's beating hard

and nice on sundown i wish i had bought an saz3k

[emh9009 199]

*applause* jacob = win

[Kanaworm$ 292]

Sundown ftw!

This needs to be stickied so anybody who has any questions as to why they should buy Sundown!

[inkfx 3]

hey how you been bro

so finally you got your AQ's beating hard

and nice on sundown i wish i had bought an saz3k

I was talking to Matt about a meet here in town. My SDCs are sounding a LOT better now with the new amp. I'm very happy with the SAE-1200Dv2.

[TRP 42]

Jacob is a great guy, and terrific customer service!! Another happy sundown customer!! Keep up the good work Jacob!!

[Sir-Lancelot 216]

Cant ask for better than that. Good guy for sure.

[dre3k78 0]

Can't put a price on good CS. One reason ill always buy Sundown.

[ChargerOn22s 2]

Very nice! I will be ordering my amp within this week

[1200 bandit 2]

Jacob is great (yes great) for car audio, he works hard to keep us boom boys and girls happy.

[BigBodyLexus 3]

Now if he would just hurry with the SAZ-2500D

[inkfx 3]

It will be worth the wait.